Project Manager & Scrum Master

Má 2,5 roka skúseností ako Scrum Master, viac ako rok pracovala ako projektová manažérka a pôsobila aj ako portfólio manažérka, projektová koordinátorka a špecialistka na služby zákazníkom. Medzi jej pracovné povinnosti patrilo okrem iného zosúladenie projektov v miestnych krajinách so systémom v centrále, tvorba testovacích prípadov, koordinácia projektových a údržbárskych tímov, príprava a monitorovanie projektov, implementácia agilnej metodiky. Metodiku Scrum sa vždy snaží prispôsobiť prostrediu, v ktorom pracuje - implementuje ju optimálnym spôsobom. Nemá technické vzdelanie, má skúsenosti s koordináciou, administratívou, riadením a komunikáciou aj v krízových situáciách. V minulosti viedla tímy 2 - 5 ľudí, jej mottom je spolupráca a vzájomné obohacovanie. Pracovala v medzinárodných tímoch a hovorí plynule anglicky. Má štátnu skúšku z francúzštiny, aktívne ju nepoužíva, ale rozumie jej.

05/2020 - present: Project Manager / Scrum Master

• Responsible for sprint planning, organizing team meetings, and managing product backlog
• Leading projects implementation into ServiceNow and driving continuous improvements

01/2020 - 04/2020: Project Manager

• Led multiple parallel projects in ServiceNow using Scrum methodology
• Managed project budget, communication with internal and external providers, and supported product owners
• Acted as deputy team lead, leading a team of developers and representing the development team in the program

04/2019 - 12/2019: Project Manager

• Led the migration of business process management solution from IBM to another solution using Scrum methodology
• Communicated with internal and external stakeholders

08/2018 - 06/2019: Senior Project Coordinator

• Guided multiple projects to ensure compliance and coordinated projects managed by waterfall and agile methodology
• Assigned projects to project coordinators and acted as a process ambassador for brand-building
• Automated reporting process and supported legal and controlling departments with GDPR activities

02/2017 - 08/2018: Project Coordinator

• Coordinated multiple IT projects of various sizes and ensured projects' quality using waterfall and agile methodology
• Acted as a communication bridge between stakeholders and guided project managers within various processes
• Supported project managers and maintenance teams for successful handover

08/2015 - 01/2017: Senior Customer Service Specialist / Senior Project Coordinator

• Acted as a project key user for the end-to-end implementation of a project
• Onboarded new project members and conducted continuous improvement activities

12/2014 - 08/2015: Customer Service Specialist / Project Coordinator

• Acted as a project key user for the end-to-end implementation of a project
• Harmonized processes, updated procedural documentation, and trained employees
• Managed stakeholders and ensured process continuity

09/2012 - 12/2014: Customer Service Specialist

• Acted as an end user for the project
• Handled daily tasks such as administration of customers' data, orders, returns, and disputes
• Collaborated with internal and external partners for smooth operations

09/2011 - 06/2012: Assistant in a Law Company

• Conducted legal research and analysis, drafted and amended documents and agreements
• Prepared and filed applications to public authorities and communicated with clients, courts, and public authorities

07/2011 - 08/2011: Assistant in a Law Company

• Assisted with various legal tasks such as research, drafting documents, and communication with clients and authorities.