Product Owner

Kandidát pracuje ako Product Owner už 3 roky. V oblasti IT však pôsobí už viac ako 10 rokov. Na svojej predchádzajúcej pozícii riadil celé oddelenie podpory. V súčasnosti sa ako vlastník produktu stará o 2 aplikácie - pre spoločnosť a pre zákazníkov. Má na starosti všetko od prípravy backlogu, nastavenia funkcií, príbehov. Každý deň majú stand upy. Je zodpovedný aj za plánovanie. Má na starosti aj predbežné plánovanie s vedením, kde s vedením kontroluje, či je práca dobre pripravená. Ich priority sa často menia podľa požiadaviek klienta a veci treba rýchlo meniť. Kandidát sa stará aj o obchodnú stránku produktu, keďže tam nemajú obchodné oddelenie. Pripravuje príbehy, ktoré neskôr predáva vývojárom, ktorí píšu technickú časť. Robí aj dizajn UX/UI v internej aplikácii spoločnosti. Spolupracuje aj s právnikom, s ktorým vytvára zmluvy o zádržnom. Na predchádzajúcej pozícii komunikoval v angličtine, takže prípadná komunikácia v angličtine by pre neho nebola problémom už po krátkom týždni pohovoru.

Dostupnosť: 2 mesiace výpovedná lehota

Nov 2018 - Present: Product Owner, Company

• Defines the vision and manages the product backlog.
• Prioritizes needs and oversees development stages.
• Anticipates client needs and acts as a primary liaison.
• Evaluates product progress at each iteration.
• Designs and optimizes user interface, conducts user research, and tests new ideas.
• Cooperates with management, legal department, and acts as ITSM.
• Performs QA tasks such as reviewing system specifications, executing test cases, and reporting bugs.

Nov 2018 - Dec 2019: Senior Consultant, Company

• Acts as second in charge and effectively manages escalated customer inquiries.
• Ensures the support team delivers a high level of service.
• Manages inquiries, complaints, and feedback to increase customer satisfaction.
• Resolves and reports complaints and feedback in a professional and timely manner.

Aug 2016 - Oct 2018: IT Service Manager, Company

• Provides 24/7/365 stand-by support for clients and resolves critical issues.
• Leads L1, L2, and L3 development resources and works closely with infrastructure admin team.
• Deals with customer change requests, estimates and invoices.
• Develops relationships with external clients and organizations.
• Cooperates with sales and legal departments and manages deployments.

Apr 2016 - Jul 2016: Business Analyst, Company

• Works closely with stakeholders to understand requirements and develops specifications.
• Evaluates business processes and identifies areas of improvement.
• Constructs workflow charts, studies system capabilities, and writes specifications.
• Gathers and evaluates user feedback, recommends and executes improvements.
• Creates technical and business documentation and user documentation.

Jan 2015 - Mar 2016: Service Desk Operator, Company

• Communicates with customers and supports loan approval and collection software.
• Manages incidents and ensures SLA compliance.
• Participates in change management and performs analysis for developers.
• Conducts software testing and participates in innovation team.

Jul 2010 - Dec 2014: Distribution Network Inspector, Company

Education:

• 2007-2009: Information Management, University of Hradec Králové, Faculty of Informatics and Management.
• 2003-2007: Business Academy, Obchodní Akademie a Jazyková škola s právem státní jazykové zkoušky, Hradec Králové.