IT Manager & Product Manager & Product Owner

Uchádzač je manažér IT aplikácií s 2-ročnou praxou v oblasti obchodu. V súčasnosti pracuje 1,5 roka ako Scrum Master a v minulosti zastávala aj pozície manažéra medzinárodných ponúk, experta na podporu cenového portálu, eskalačného manažéra, asistenta/špecialistu zákazníckeho servisu a agenta pre vzťahy so zákazníkmi. Medzi jej pracovné povinnosti patrilo organizovanie časového a priestorového harmonogramu vývojových tímov, riešenie potenciálnych problémov, vytváranie bezpečného pracovného prostredia, riadenie udalostí, finančných zdrojov, predaja a služieb, informačných tokov či organizácia v rámci ponukovej stratégie. V agilnom prostredí pracuje približne 4 roky a v medzinárodných tímoch približne od roku 2006. V súčasnosti vedie tím 6 a 10 ľudí. Hovorí plynule anglicky aj poľsky.

Scrum Master (February 2017 - June 2018): Facilitated and advocated for Agile methodology within a product-centric organization. Coordinated and supported two development teams, ensuring comprehension of product stories and improving team performance. Removed impediments and coached teams on problem-solving. Supported Product Owners and teams in achieving higher levels of scrum maturity.

IT Application Manager (April 2021 - March 2021): Oversaw team readiness and application performance in daily operations. Managed system upgrades and resolved issues. Monitored team performance and provided coaching. Ensured timely communication during downtime. Managed 3rd party vendors and contractors. Provided support and leadership to maximize team performance.

International Bid Manager (March 2019 - March 2021): Managed information flow and coordination for Request for Proposals. Updated country information and ensured alignment with bid strategy. Contributed to knowledge sharing and alliance reports.

Analyst - Pricing Portal Support Expert (December 2014 - January 2017): Provided daily support for international users of Pricing Portal. Managed tickets and collaborated with development team for issue resolution. Assisted in testing and communication with users.

Escalation Manager for CEEMEA (December 2012 - November 2014): Served as central point of contact for complaint resolution. Managed information flow between teams and stakeholders. Investigated issues, negotiated commitments, and coordinated resolution efforts. Escalated major obstacles as needed.

Customer Service Assistant for Indirect Sales (June 2011 - May 2012): Created and provided business support for indirect sales.