DevOps Engineer & L1 Support Specialist & L2 Support Specialist & Linux Administrator

Pôsobí ako podpora aplikácie L2 už niečo vyše 3 rokov. V súčasnosti pracuje na projekte pre automobilovú spoločnosť. Jeho úlohou je starať sa o výrobný systém, resp. aplikáciu, ktorá je rozdelená do modulov, taktiež obsluha skladov, dodržiavanie dohodnutých termínov, aby bol systém efektívny a funkčný, komunikácia a konzultácie so zákazníkom. Databáza slúži na sledovanie a úpravu údajov. Skúsenosti má najmä s Linuxom, Windows pozná len ako lepší používateľ. Popri škole sa učil aj vývoj, kde spoznal PHP aj Python.

APL Core Technician, January 2017 - Currently

• Complex application administration and support for a customer in the automotive industry
• Handling production critical incidents with tight SLA (20 min ticket reaction time), 24/7
• Following agreed processes based on ITIL
• Participating in problem management and change management
• Creating automated scripts for various problem solutions
• Daily work with Unix/Linux, Windows OS/servers, and various applications/tools (VMware, PyCharm, Jira, HP Service Manager, etc.)
• Managing multiple types of databases (DB2, SQLite, MySQL)
• Communication with customers, users, business partners, and suppliers in English/German language

Quality Assurance Technical Lead, March 2017 - December 2017

• Responding to requests for technical assistance via phone, email, or ticket tracking system
• Diagnosing and resolving various technical hardware and software issues
• Identifying and escalating situations based on their urgency
• Escalating issues with non-standard requirements
• Communication with customers, users, and suppliers in English/German language

Service Desk Agent, July 2016 - March 2017

IT Tester/Technician, January 2015 - January 201