Agile Coach & Product Manager & Product Owner & Scrum Master

Skúsený vlastník digitálnych produktov s praxou v oblasti fintech a hier, ktorý má skúsenosti so zosúladením tímov a poskytovaním riešení zameraných na používateľov. Viedol iniciatívy digitálnej transformácie a trénoval tímy mobilného bankovníctva. Spravoval kľúčový nástroj na riadenie partnerských spoločností, podporoval zapojenie partnerov a prevádzkovú efektívnosť. Presadzoval agilné postupy Scrum, zlepšoval realizáciu projektov a schopnosti CRM. Silné zručnosti v oblasti nástrojov PM, analýzy údajov, agilných metodík, CRM, digitálneho marketingu a dizajnu UX/UI. Mgr. v odbore obchodný manažment.

Business Relationship Manager - IT

• Led digital transformation initiatives, aligning IT projects with business goals for enhanced service delivery and customer satisfaction.
• Facilitated the transition of business processes to agile methodologies, significantly increasing project throughput and efficiency.
• Managed the product lifecycle of IT services, ensuring alignment with customer needs and market trends.

Agile Coach - Mobile Banking

• Directed agile adoption for mobile banking squads, enhancing product development lifecycle and customer engagement through improved team agility.
• Coached product teams, fostering an environment conducive to rapid iteration and feedback incorporation into product features.

Product Owner / Delivery Manager – Marketing Operations

• Led the development and lifecycle management of a key affiliate management tool, driving enhancements that boosted partner engagement and operational efficiencies.
• Undertook comprehensive market analysis to inform the product's feature development, ensuring alignment with user requirements and market trends.
• Managed and refined the product backlog, adeptly balancing feature prioritization against evolving market conditions and stakeholder feedback.

Scrum Master / Product Delivery Manager

• Championed Agile Scrum practices across multiple teams, improving process efficiency and project delivery through the facilitation of scrum ceremonies, backlog refinement, and sprint planning.
• Managed end-to-end delivery of key digital marketing projects, including a significant Salesforce integration, enhancing the company's CRM capabilities and customer engagement.
• Provided hands-on leadership in the resolution of project impediments, fostering a culture of continuous improvement and rapid adaptation to changing market demands.

RFS Manager – UK & Ireland

• Managed client engagement projects within the digital services space, ensuring the delivery of solutions that were both timely and within budget.
• Collaborated with cross-functional teams to design and implement digital service solutions, enhancing client satisfaction and retention.
• Played a key role in the growth of existing accounts by delivering consistently high-quality service and identifying opportunities for additional value creation.