Linux Administrator & Windows Administrator
Prehľad
Krátke zhrnutie
Kandidát je špecialista na podporu a implementáciu IT so skúsenosťami s analýzou požiadaviek zákazníkov, riadením projektov analýzy a sumarizáciou zistení. Má odborné znalosti v oblasti poskytovania podpory používateľom, koordinácie úloh pre tímy podpory a dev ops a riadenia vývoja internej infraštruktúry. Kandidát má tiež skúsenosti so zabezpečovaním kvality/testovaním a dokumentáciou. Pracoval ako koordinátor prevádzky call centra a špecialista helpdesku, kde bol zodpovedný za dohľad nad prevádzkou call centra, koordináciu so strategickými zákazníkmi a navrhovanie riešení problémov. Kandidát má znalosti v rôznych oblastiach IT vrátane riešenia problémov, poskytovania služieb IT a sietí. Plynulo ovláda anglický jazyk a má stredne pokročilú znalosť maďarského a poľského jazyka. Kandidát má bakalársky titul v odbore telesná výchova a šport a má vášeň pre informačné technológie a siete. Je tiež aktívnym pretekárom v silovom trojboji a má silné rozhodovacie a adaptačné schopnosti.
Pracovné skúsenosti
10/2020 - Present: IT Support & Implementation Specialist (Ausemio)
- Analyzing customer requirements
- Managing on-site or online project analysis discussions to identify expectations and weaknesses of departments
- Summarizing analysis findings and creating a final output, including identifying potential risks and their elimination
- Training partners and end-users
- Assisting with solution design based on customer requirements
- Configuring Ausemio instance according to customer needs
- Preparing and importing data into the Ausemio platform
- Providing support to Ausemio platform users
- Supporting other company projects such as security system, CCTV, and timelapse cameras
- Managing internal infrastructure development and implementation with the support of the DevOps team
06/2019 - 09/2020: Call Center Operational Coordinator (Orange)
- Supervising call center parameters 24/7
- Handling DevOps and CPE deployment projects for customer care
- Acting as a representative for communication with the corporate office
- Participating in night shifts as a tester for implemented changes
- Resolving L2 incident tickets and providing support for helpdesk and IT departments
- Supporting field-ops, network access, and network core departments
- Participating in cross-department projects such as telephone exchange upgrades and network migrations
05/2018 - 05/2019: Helpdesk Specialist Professional (Orange)
- Acting as a team leader representative
- Coordinating daily operations of the technical helpdesk call center
- Communicating with strategic customers
- Managing SOHO/Business department within the helpdesk division
- Designing comprehensive troubleshooting solutions
02/2017 - 04/2018: Helpdesk Specialist (Orange)
- Providing comprehensive information about the company
- Handling SOHO and business clients
- Planning and actively participating in service visits
01/2016 - 09/2016: Logistics Administrative Officer (SprintPack)
- Processing online orders
- Troubleshooting internal systems
- Working with logistics software
- Conducting satisfaction surveys for English-speaking customers
- Working exclusively in an international team
Note: The translation may not be perfect, but it provides a general understanding of the roles and responsibilities.
