Customer Service Consultant

Uchádzač pracuje v oblasti služieb zákazníkom približne od roku 2006. Za 13 rokov praxe získala veľa skúseností. Najčastejšie pracuje na zahraničných projektoch, takže jej angličtina je plynulá. Jej súčasný projekt je zameraný na Spojené kráľovstvo a Írsko. Zastrešuje všetky objednávky, dopravu, komunikáciu s account manažérmi, organizuje stretnutia. Práca v Red Bulle bola pre ňu pestrá, prišla do kontaktu s fakturáciou, účtovníctvom a vykonávala inventúry. Je spoľahlivá a komunikatívna.

06/2017 - now: Order Fulfillment Specialist - Responsible for managing orders, shipments, pricing, and communication with customers in the UK and Ireland.

06/2009 - 05/2017: Customer Service Representative - Handled all customer service tasks including order placement, invoicing, customer care, new customer acquisition, and cooperation with other departments.

07/2006 - 05/2009: Customer Service Representative - Managed orders for building panels and accessories, communicated with customers in English, handled invoicing and claims.

06/2005 - 04/2006: Sales Assistant - Assisted with sales of cars.

04/2004 - 05/2005: Receptionist - Worked at a hotel.

01/2009 - 05/2009: Teacher - Taught English at a language school.

11/2003 - 01/2004: Marketing Assistant - Completed an internship at a brewery.

06/2002 - 08/2002: Au-pair - Worked as an au-pair in Great Britain.

2012 - 2016: University - Studied social and media studies.

2001 - 2002: The Language School - Completed language courses in Trutnov.

1997 - 2001: The Business Academy - Attended the Business Academy.

Language Knowledge: English, German.

Computer Knowledge: Microsoft Windows, SAP.

Other: State examination in typing, driving license, communication courses.

Hobbies: Music and singing, reading, watching historical movies, running, fashion.