Analyst & Business Analyst & IT Analyst

Kandidát je analytikom už rok a pol. Má 6 rokov skúseností v oblasti technickej podpory. Na súčasnej pozícii pracuje v oblasti dopravy na projektoch v Európe. Jeho pracovnou náplňou je komunikácia, blokovanie domény, implementácia, návrh riešenia, testovanie. Pomáha pri prevencii phishingových útokov, vyšetruje kybernetické incidenty . Implementoval tiež systém ERP, ktorý nahradil používané nástroje v oblasti predaja, financií, marketingu a logistiky. Staral sa o testovanie nového systému ERP, vytváral pravidlá a postupy, ako ho testovať. Baví ho vyšetrovanie, skúmanie a analyzovanie problémov. Pokiaľ ide o technologické nástroje, má znalosti MS Office, Azure, Sharepoint, HTML, CSS, Salesforce, systémov ERP, Jira, Git, API. Kandidát zvykne robiť školenia a tiež zaškoľovať nových kolegov. Denne využíva komunikáciu v anglickom jazyku. Práca v agilnom prostredí a medzinárodnom tíme je pre neho vítaná.

IT Help Desk Analyst: 06/2021 - Present

• Responsibilities: Worked as an IT Analyst on HS2, a demanding transport project in Europe.
• Supported employees by creating accounts and accesses to SCS systems.
• Handled service requests through tickets, emails, and Microsoft Teams.
• Troubleshot company hardware, including meeting room setups and video walls.
• Set up and provided iPads to employees and ensured compliance with company policies.
• Assisted head of cyber security with tasks such as ISO 27001/2, cyber essentials, phishing attack prevention, cyber incident investigation, software implementation, and risk assessments.

IT Specialist: 10/2020 - 04/2021

• Responsibilities: Solely in charge of the IT department.
• Implemented a new ERP system, communicating with the CEO and developer.
• Tested the new ERP system and established rules and procedures for testing.
• Conducted employee onboarding and set up accesses and equipment.
• Provided 1st line support for colleagues.

Owner: 08/2019 - 12/2019

• Responsibilities: Established and owned the company "RESOLVER."
• Focused on custom-built desktops and servicing of laptops, mobile phones, and tablets.
• Built strong relationships with over 100 customers.
• Created the company logo and handled advertising.

Senior Technician: 09/2018 - 12/2019

• Responsibilities: Provided technical solutions for customers with premium support entitlement..
• Investigated technical problems and found appropriate solutions.

System Administrator: 04/2018 - 09/2018

• Responsibilities: Worked as an L1/L2 technician, focusing on big data backups and restorations.
• Executed command line operations for backup tape handling.
• Monitored server functionality 24/7 and escalated complex issues.
• Provided server access to different departments and engineers