Business Analyst

Kandidát je obchodný analytik so 4 rokmi skúseností v oblasti obchodu. Má profesionálne skúsenosti s optimalizáciou CRM. Pracoval na rôznych úlohách, ako sú analýzy, zlepšovanie predajných a marketingových procesov, vytváranie prehľadov a informačných panelov na sledovanie výkonnosti zákazníkov, implementácia automatizovaných procesov generovania potenciálnych zákazníkov a navrhovanie pracovných postupov CRM. Organizoval workshopy a dokumentoval procesy na školenie ostatných používateľov a má skúsenosti s migráciou údajov z jedného systému do druhého. Z hľadiska technologických nástrojov používa CRM, HubSpot CRM, Microsoft Dynamics, Power BI, SQL, Zoho Analytics a MS Office. Má skúsenosti s riadením tímu 4 ľudí. Anglický jazyk je na komunikatívnej úrovni. Je zvyknutý na agilné prostredie.

Education

• Master of Science in International Business Management with Distinction
• Bachelor of Management in Tourism

Event organizer of the project "People from practice"

• Started a project to inspire students by inviting experts to the university campus.
• Organized interactive events and workshops to inspire young people in their professional career.

Project coordinator of the event "Develop IT"

• Organized a full-day event for IT students to address financial service challenges.
• Collaborated with FinTech company Viamo and ČSOB bank for workshops.

HR support - internship

• Maintained and developed a database of prospective employees.
• Onboarded new employees.
• Screened candidates via phone calls.

Business Analyst

• Developed relationships with FinTechs in Europe to create an ecosystem.
• Collaborated with sales team to reach prospective clients.
• Analyzed banks' needs to find the right FinTech partner.

FinTech Account Manager

• Analyzed and optimized sales and marketing processes in CRM, resulting in an 8% increase in sales pipeline volume.
• Created reports and dashboards to track customer's KPIs and implemented automated lead generation processes, leading to a 10% increase in customer engagement.
• Organized workshops and trained 35 CRM users, mapped data for CRM migration, and designed automated CRM workflows.

Learning Python