Project Manager

Kandidát je skúsený projektový manažér so 14-ročnou praxou v oblasti obchodu. K jej pracovným povinnostiam patrilo zabezpečenie včasného a rozpočtového dokončenia technických výstupov, riadenie projektových rizík, udržiavanie komunikácie so zainteresovanými stranami, riadenie rozpočtu projektu a kľúčových ukazovateľov výkonnosti, vedenie pravidelných projektových a riadiacich stretnutí, zabezpečovanie prvého kontaktu s klientom, vyjednávanie harmonogramov implementácie s dodávateľmi, riadenie vnímania zákazníkov a riadenie zákazníckych objednávok. Skúsenosti s vedením viacerých malých tímov súčasne. Je zvyknutá pracovať agilným spôsobom. Plynule ovláda anglický jazyk.

Project Manager - 11/2021 to February 2022

Senior Project Manager - May 2013 to September 2020

• Responsibilities: Ensuring timely and budgeted development and implementation of technical deliverables
• Aligning project activities with the project plan and schedule
• Managing project risks and updates
• Maintaining communication with stakeholders, project team, and third parties Managing project budget, KPIs, and reporting Handling project billing Conducting regular project and steering meetings

Project Implementation Manager - April 2009 to May 2013

• Responsibilities: Establishing initial contact with clients for technical networking projects
• Gathering and managing technical requirements for complex orders
• Coordinating internal and external resources for project support
• Identifying, tracking, resolving, and closing project issues
• Managing customer perception throughout the project lifecycle
• Handling circuit ordering for the EMEA region
• Owning the process for the Commercial Customer Support Team
• Successfully implementing over 45 Business in a Box projects in a 4-month period

Accredited Trainer / Coaching Team Lead - September 2008 to April 2009

• Responsibilities: Delivering a comprehensive 8-week training program to new employees
• Leading the personal development of staff through action plans and training needs assessments
• Collaborating on training and onboarding process improvements
• Managing the coaching team responsible for monitoring and improving staff competencies

Claims Handler / Sales and Service Consultant - 2007 to September 2008

• Responsibilities:Sales and service of Motor and Home Insurance policies
• Ensuring accurate capturing and reflection of information at the policy level
• Cross-selling and maximizing product coverage for clients
• Handling first response claims requests and coordinating with the Lead Claims office
• Acting as a point of contact with bank for payment-related issue