Customer Service Consultant

Kandidát je skúsený špecialista na služby zákazníkom s odborným vzdelaním v oblasti obchodnej administratívy a marketingu. Má silné vzdelanie a absolvovala množstvo ďalších školení v rôznych oblastiach vrátane komunikácie, vyjednávania a mäkkých zručností. Pracovala na pozíciách v oblasti služieb zákazníkom vo viacerých spoločnostiach, kde bola zodpovedná za spracovanie objednávok, vybavovanie otázok zákazníkov a riešenie sťažností. Ovláda rôzne softvérové systémy vrátane SAP a Oracle Financials a má dobré znalosti práce s PC. Kandidátka hovorí plynule anglicky a slovensky a má základnú znalosť ruštiny, poľštiny, nemčiny, španielčiny, taliančiny a arabčiny. Je to kreatívna a pozitívna osobnosť, ktorá rada pracuje s ľuďmi a je vždy otvorená novým výzvam.

12/2018 - current: Customer Service Specialist

• Processing orders for finished/capital goods, spare parts, and detergents.
• Communicating with customers to answer inquiries and requests.
• Supporting Arjo technicians and sales team with price and product code requests.
• Creating price offers for service inspections and maintenance.
• Handling ad hoc issues such as orders, replaced/obsolete items, and returned/undelivered orders.
• Processing safety technical check protocols and discard protocols for customers.
• Processing spare parts orders for the internal service team.
• Clarifying orders, confirming with customers, and uploading data according to QRC procedure.
• Creating purchase contracts and ensuring customer approval.
• Handling business complaints in Trackwise and invoicing.

06/2018 - 10/2018: Customer Service Coordinator

• Processing and coordinating orders from receipt to delivery.
• Providing customer service for internal and external customers through various channels.
• Preparing and processing electronic orders.
• Handling complaints and escalations.
• Coordinating stock supplies and collaborating with stock and CMI planners.
• Responding to inquiries about product availability.
• Coordinating supplies with the sales department.
• Collaborating with 3M business groups and divisions.
• Operating systems: Euroms/SAP.

05/2017 - 05/2018: Customer Service Support

• Providing daily communication and customer support through phone, email, and Lync.
• Coordinating internal infrastructure for spare parts supply and machine service planning.
• Ensuring availability of goods and delivery dates according to customer requirements.
• Entering orders into the system and processing them accurately.
• Handling inquiries and resolving customer issues.
• Collaborating with internal teams to meet customer needs.
• Operating systems: SAP.