Customer Service Consultant & Manual Tester & Product Manager & Product Owner & Project Manager & System Analyst

Kandidát je veľmi ambiciózny špecialista na onboarding, ktorý je na tejto pozícii od roku 2020. Svoju prácu miluje a rada by pokračovala v zdokonaľovaní svojich zručností. Spoločnosť, pre ktorú momentálne pracuje, ponúka softvérové riešenia v rámci gastronómie, väčšinou pre zahraničných klientov, takže angličtina pre ňu nie je problém, podobne je to aj s technológiami, keďže pracuje v IT spoločnosti, takže sa v nich vyzná. Čo sa týka jej práce, je to určite každodenná komunikácia s klientmi, je súčasťou onboardingu, predaja a podpory, má na starosti aj spracovanie podpísaných zmlúv a rieši komunikáciu s dodávateľmi. Zaoberá sa aj štandardným reportingom, sledovaním KPI zameraných na klientov, napr. počet prijatých ticketov, typy problémov, počet nahlásených chýb, požiadavky na funkcie, počet novoprijatých klientov, počet zrušených predplatných, finančné analýzy - koľko klienti zarobili za dané obdobie a ktoré funkcionality sú najžiadanejšie atď... Vždy, keď rieši nové funkcionality/nápady na zlepšenie riešenia, robí analýzu trhu a konkurencie. V minulosti pracovala na čiastočný úväzok aj v spoločnosti, kde sa viac venovala marketingovým analýzam, práci s excelom, dátami - keďže pracovala v marketingovo-eventovej agentúre, kde sa riešili eventy/konferencie pre farmaceutický priemysel.

Onboarding Specialist, November 2020 - Present

• Communicated with clients, understood their needs, and translated them into the IT world.
• Set up OrderLord applications and handled onboarding tasks for clients.
• Created training materials and provided training to new clients.
• Led the BMT project and collaborated with various teams on issue resolutions and software testing.
• Met deadlines and tracked KPIs.

Logistics Specialist, April 2020 - October 2020

• Routed cargo in compliance with legal and customer requirements.
• Coordinated the routing process and resolved shipment issues.
• Conducted research and provided expertise in logistics and transportation.
• Handled shipping documentation and communicated with various stakeholders.
• Monitored and tracked shipments while resolving freight claims.

Material Logistics Specialist, August 2019 - March 2020

• Ensured correctness and completeness of orders through pre-notifications and packing lists.
• Supported internal and external stakeholders and maintained communication with suppliers.
• Coordinated with the Transport Logistics Specialist to ensure a smooth logistics process.
• Interfaced with various teams to facilitate effective logistics operations.

Freight Payment Specialist, September 2018 - July 2019

• Collaborated with a freight payment company nominated by clients.
• Communicated daily with clients, carriers, and colleagues globally.
• Verified the formal correctness of invoices received.
• Managed variable processes for individual businesses.
• Resolved problematic invoices and transports with the freight payment company.

Quality Assurance Assistant, February 2017 - May 2018

• Provided administrative support to the department.
• Inspected materials before production to ensure authenticity and quality.
• Managed the database of technical changes.

Resort Worker, June 2017 - September 2017

• Worked in hospitality at Lake Yellowstone Hotel.

F&B Server, June 2015 - July 2015

• Worked as a server at Malta National Aquarium.

Marketing Assistant, July 2014 - April 2015

• Provided administrative support to the Marketing department.
• Organized and analyzed marketing data and results.
• Assisted in organizing company events and preparing agendas.

Callcenter Agent, October 2013 - January 2014

• Worked as a call center agent for AKH Wien.

Master's degree, University of Economics in Bratislava, September 2016 - June 2018

• Studied International Business Management.

Bachelor's degree, University of Economics in Bratislava, September 2013 - June 2016

• Studied International Business.

Private Grammar School, Vranov nad Toplou, September 2005 - May 2013.

Exchange program Erasmus+, Haaga-Helia ammattikorkeakoulu, August 2016 - December 2016.

Exchange program Erasmus+, University College Cork, August 2015 - December 2015.

German course, TANDEM Köln - International Language School, May 2012 - July 2012.