Consultant & Customer Service Consultant

Zástupca zákazníckeho servisu s viac ako 2-ročnou praxou na tejto pozícii. V oblasti IT však pracuje od roku 2009. V súčasnosti má záujem zmeniť prácu, pretože pracuje s výrobkami spoločnosti Johnson & Johnson a má pocit, že IT je pre ňu vhodnejšie. Má skúsenosti so spracovaním objednávok, zabezpečením všetkého správneho, komunikáciou s oddelením predaja ,dodávateľského reťazca, logistiky. Komunikovala aj so skladom a dopravou, pýtala si zásoby. V súčasnosti je zodpovedná za trh Spojeného kráľovstva. Má skúsenosti aj s prácou pre rumunský trh. Denne pracuje so systémom SAP. V spoločnosti Oracle pracovala aj so systémom Oracle Siebel. Hovorí plynule anglicky, bulharsky a rumunsky. Má tiež základy francúzštiny a dokáže komunikovať v češtine. customer service representative with more than 2 years of experience. V oblasti IT pracuje od roku 2009. V súčasnosti má záujem zmeniť prácu, pretože pracuje s výrobkami spoločnosti Johnson & Johnson a má pocit, že IT je pre ňu vhodnejšie. Má skúsenosti so spracovaním objednávok, zabezpečením všetkého správneho, komunikáciou s obchodným ,dodávateľským a logistickým oddelením. Komunikovala aj so skladom a dopravou, žiadala o zásoby. V súčasnosti je zodpovedná za trh Spojeného kráľovstva. Má skúsenosti aj s prácou pre rumunský trh. Denne pracuje so systémom SAP. V Oracle pracovala aj s Oracle Siebel. Hovorí plynule anglicky, bulharsky a rumunsky. Má tiež základy francúzštiny a dokáže komunikovať v češtine.

Customer Service Specialist

• Validated orders using SAP Atlas and CRM along Power Apps.
• Processed customer sales orders, rush orders, and samples.
• Responded to customer inquiries for new and existing orders.
• Managed customer complaints and handled customer requests in CRM.
• Handled communication with Kenvue assigned portfolio for UK Market.

Account Executive

• Consulted with CxOs of IT Vendor organizations in Czechia, Slovakia, and Romania.
• Provided objective insights, advice, and tools to advance enterprise success.
• Led business development activities and revenue generation in Romania.
• Organized and led local and virtual conferences and learning events.
• Grew the portfolio from 0 to 10 customers, including startups and big players in the High-Tech industry.

Customer Service Representative

• Managed order management through various channels.
• Processed standard orders, free goods orders, and handled delivery notes and invoices.
• Issued credit and debit notes to customers for price or quantity discrepancies.
• Managed quality issues, returns, and refusals from customers.
• Coordinated with Finance, Demand Planners, Supply Chain Coordinator, and Warehouse.

Accounts Payable

• Processed high volumes of invoices based on company processes.
• Matched purchase orders to invoices and ensured all relevant information was present.
• Prepared payment runs and manual payments.
• Conducted supplier statement reconciliation.
• Handled accounts payable processing and coding.

Business Analyst & Marketing

• Translated marketing campaigns and corrected data.
• Allocated bank transactions through GPS location for Cashback solution.
• Provided consultation on marketing campaigns and translated documentation.
• Edited marketing materials and contracts.
• Assisted in various marketing activities.

Senior Business Development Consultant

• Generated valuable opportunities through outbound and inbound calls.
• Collaborated with in-country Marketing and Sales teams.
• Met business opportunity generation targets and maintained quality standards.
• Managed pipeline opportunities and improved selling techniques.
• Facilitated interaction with sales, pre-sales, and marketing.

Channel Business Development Consultant

• Developed assigned business partners and distributors in Austria, Bulgaria, Slovenia, and Croatia.
• Activated Oracle partners and created programmatic campaigns.
• Qualified pipeline opportunities and validated the Oracle product stack.
• Maximized pipeline opportunities and assisted partners in qualifying license migration.
• Enabled partners' adoption of Oracle initiatives.

Senior Partner Business Consultant

• Handled inbound and outbound queries for Oracle Partners.
• Managed partner registrations and renewals.
• Assisted partners in training and certifications.
• Delivered presentations about Oracle Partner Program and resources.
• Participated in Oracle local and EMEA events.

Skyeurope Customer Representative

• Handled inbound calls and reservations for SkyEurope Airline customers.
• Provided information and solved customers' requests according to company policies.
• Communicated with customers from Bulgaria, Romania, Italy, and Great Britain.