Customer Service Consultant & Sales Manager

Zástupca zákazníckeho servisu s takmer 2-ročnou praxou. V súčasnosti má na starosti program affiliate marketingu. Je zodpovedný za komunikáciu s partnermi, kde majú program pre influencerov, ktorí môžu zdieľať odkaz a získať za to províziu. Na predchádzajúcej pozícii v spoločnosti Exxon sa podieľal na rokovaniach, procese od objednávky po hotovosť, predaji, riešení logistických otázok. Má približne 1,5 roka skúseností v oblasti SAP. Má tiež skúsenosti so službami Salesforce a Zendesk. Hovorí plynule anglicky a dokáže komunikovať aj v češtine. Rozumie aj španielsky, ale už dlhšie ho nepoužíva.

Customer Care Specialist, Prague (September 2022 - Present):

• Eective timely correspondence with partners, ensuring perfect relationship and their success in the future with guidance and advice, based on performance analysis.
• Analyzing current workflow incongruences, devising a plan for future success and making a significant contribution with creation of learning material and making valuable suggestions for change.
• Addressing partner complaints to the correct departments.

Lead Promoter (part-time), Prague (October 2022 - Present):

• Connecting a network of Erasmus students and promoting and organizing company's activities and events for them.
• Coordinating a team of promoters in order to achieve highest event exposure and maximize ticket sales.
• Cold approach during street promotion for parties 2-3/week, 20-30 tickets per evening in 3 hours as a personal average.

Account Manager,Prague (Apr 2021 - May 2022):

• Portfolio management for 23 customers around the world.
• Versatile responsibilities: cross-selling and up-selling of fuels and lubes for ships, organization of logistics, active role in negotiations, billing corrections.
• Strategic portfolio analysis and action planning in order to achieve KPIs and maximize efficiency.
• Use of CRM platforms for data management and communication with customers and colleagues: Zendesk, Salesforce, and SAP.
• 80% B2B sales, 20% B2C.