Customer Service Consultant

Zástupca zákazníckeho servisu s 3-ročnou praxou. V súčasnosti pracuje v oblasti ľudských zdrojov. Na predchádzajúcich pozíciách mal na starosti starostlivosť o nákupné objednávky zákazníkov, ich požiadavky, fakturáciu, vrátenie tovaru, sledovanie platieb. Zodpovedal aj za zabezpečenie dopravy. Má skúsenosti s aplikáciami SAP , Excel a MSDynamics (CRM). Plynule ovláda angličtinu a francúzštinu, keďže vždy pracoval pre francúzsky hovoriaci trh. Jeho materinským jazykom je čeština.

2022 - 2023 HR ADVISOR

• Managed employee data in MS system (promotions, personal data, job data)
• Created addendums and contracts for employees
• Utilized MS Excel, MS Dynamics (CRM), SAP, Success Factors
• Communicated daily in French and English with employees (spoken and written)

2021 - 2021 CUSTOMER CARE REPRESENTATIVE

• Processed orders, returns, and customer requests in the Dental industry (Implantology)
• Planned stock usage and task distribution
• Handled invoicing and followed up with customers
• Utilized MS Excel, MS Dynamics (CRM), SAP
• Communicated daily in French and English with customers and clients (spoken and written)

2018 - 2021 SALES ORDER ADMINISTRATOR

• Processed orders, returns, and customer requests in the Home Entertainment industry
• Utilized MS Excel, Word
• Communicated daily in French and English with customers and clients (spoken and written)

2016 - 2018 VENDOR MANAGEMENT ANALYST

• Managed repair processes, procedures, and communication practices with local retailers and operators
• Conducted KPI evaluations, spare parts forecasting, and service analysis
• Maintained daily contact with repair centers to improve KPIs, reduce costs, optimize stock coverage, and streamline the WIP process
• Used English and French daily (spoken and written)

2012 - 2015 QUALITY ASSISTANT

• Handled complaints related to medicaments and cosmetics
• Utilized MS Excel, Word
• Communicated daily through telephone and email