Automation Tester & Delivery Manager & IT Manager & Manual Tester

Kandidát je automatizovaný tester, ktorý má komerčné skúsenosti z roku 2022.

Zastával rôzne pozície vrátane pozície automatizačného testera, kde sa podieľal na testovaní automatizačných procesov. Od novembra 2019 do júna 2022 pôsobil ako manažér vydávania verzií, pričom bol zodpovedný za včasné vydávanie verzií, opráv a aktualizácií, ako aj za spoluprácu s rôznymi tímami a správu tiketov pomocou JIRA, CONFLUENCE a ServicePoint.

Predtým od augusta 2014 do októbra 2019 pracoval ako Delivery Lead, kde podporoval tímy v Sofii, spravoval infraštruktúru LAN a staral sa o správu zmien, problémov a incidentov. Od októbra 2011 do decembra 2014 zastával úlohu Network Single Point of Contact, kde sa staral o podporu znalostnej databázy, fronty ticketov a komunikáciu so zákazníkmi a ostatnými tímami. Počas tohto obdobia zohrával kľúčovú úlohu aj pri transformácii obchodnej jednotky a implementácii nových procesov, ako aj ako záloha manažéra incidentov.

Vo svojej predchádzajúcej funkcii špecialistu sieťovej podpory od júna 2010 do septembra 2011 poskytoval technickú podporu a služby zákazníkom pri problémoch so sieťovým pripojením a výkonnosťou, riešil incidenty a v prípade potreby eskaloval problémy.

Má ďalšie znalosti v oblasti HP Service Manager, ServicePoint, Confluence, JIRA, Grafana a Clarity. Absolvoval kurzy v spoločnostiach Fiserv s.r.o. a HP Slovensko; DXC Technology; AT&T s.r.o. Okrem toho je držiteľom certifikátu ECDL z Fakulty elektrotechniky a informačných technológií a absolvoval kurzy Cisco Networking Academy vrátane CCNA 1-3.

Angličtinu ovláda na úrovni C1 a komunikácia v medzinárodnom prostredí by pre neho nemala byť problémom.

Automation Tester

(05/2022 - 10/2022)

• Responsibilities included automated testing processes.

Release Manager

(11/2019 - 6/2022)

• Responsible for timely releases, patches, and updates.
• Cooperated with different teams to ensure cohesive functioning.
• Managed tickets in JIRA, CONFLUENCE, and ServicePoint.
• Handled change and problem management.

Delivery Lead

(08/2014 - 10/2019)

• Supported teams in a specific location.
• Managed LAN infrastructure, including switches, load balancers, WIFI, and Riverbed.
• Handled change, problem, and incident management.

WAN Lead

• Managed WAN devices and accelerators for a specific customer.
• Conducted monthly reporting on WAN devices and accelerators.
• Oversaw incident and vendor management.
• Tested new WAN connections and coordinated change management.
• Handled change, problem, and incident management.

QA DL (Quality Assurance Delivery Lead)

• Compiled and reviewed monthly SLA performance.
• Ensured SLA compliance and highlighted any associated risks.
• Managed contract renewal and reviewed vendor contract support SLA.
• Collaborated with vendor management for contract-related decisions.
• Oversaw the accuracy and maintenance of a specific system.
• Participated in audits and kept SLA performance on track.
• Handled change, problem, and incident management.

Network Single Point of Contact

(10/2011 - 12/2014)

• Managed customer knowledge base and provided support to agents.
• Reviewed ticket queues regularly and ensured proper communication.
• Managed teams and escalated issues as needed.
• Interacted with customers, other teams, and higher levels of support.
• Facilitated transformation projects and new process implementation.
• Cooperated with other teams and served as an escalation contact.
• Produced management information, including reports and KPIs.
• Monitored incident management effectiveness and provided recommendations.
• Developed and maintained incident management processes.
• Handled problem and incident management.

Network Support Specialist

(6/2010 - 9/2011)

• Provided technical support and customer service for network connectivity and performance issues.
• Resolved incidents and escalated complex issues.
• Managed network equipment and various systems.
• Ensured timely incident resolution within SLA.
• Clarified customer needs and maintained attention to detail.
• Handled problem and incident management at Level 1 and Level 2