Customer Service Consultant & L1 Support Specialist & L2 Support Specialist

Špecialista na prijímanie zákazníkov a IT s približne 7-ročnou praxou v oblasti IT. Má skúsenosti s jednaním so zákazníkmi, riešením problémov, nástupom a školením zákazníkov. Pracoval ako podpora L1 a L2. Inštaloval, konfiguroval, podporoval inštaláciu a prípravu serverov. Usmerňoval zákazníkov, pripravoval dokumentáciu, skúmal a odstraňoval všetky vzniknuté problémy. Rád sa učí nové technológie a chce napredovať v oblasti IT. Pracoval aj s certifikátmi SSL, webovými službami, JSON, XML, HTML, SQL. Hovorí plynule anglicky a jeho materinským jazykom je čeština.

Onboarding Specialist (09/2022 – 02/2023):

• Onboarded new customers
• Provided customer training
• Planned and optimized projects
• Managed B2B relationships
• Optimized systems

Technical Support Specialist (01/2020 – 08/2022):

• Provided advanced Level 1 customer support
• Investigated, tested, and reproduced issues
• Documented and escalated technical issues
• Offered development consultation
• Found optimal solutions for customers
• Conducted customer training

Support Team Leader (05/2019 – 12/2019):

• Led a support team
• Onboarded new team members
• Optimized team workflows
• Prepared customer and support documentation
• Conducted customer and technical support training
• Assisted in technical support

Specialist Software Delivery (10/2016 - 04/2019):

• Provided Level 1 and Level 2 support
• Performed overnight Level 1 and Level 2 hotline support
• Installed and set up Windows servers
• Installed software packages on premise
• Established connectivity
• Tested and monitored systems, including virtual environments
• Delivered complete software solutions

Administration Manager (07/2014 - 09/2016):

• Optimized software and hardware
• Optimized internal processes
• Optimized costs
• Focused on employee satisfaction
• Prioritized customer satisfaction

External Accounting (01/2007 - 09/2016):

• Prepared monthly VAT statistics and tax reports
• Generated yearly statistics for tax reports
• Implemented data import interface for accounting software
• Worked with Akcent Hotel and other small companies