Product Owner & Scrum Master

Scrum Master s viac ako 2 rokmi skúseností v oblasti obchodu a 3 rokmi skúseností v oblasti riadenia problémov a incidentov. Medzi jej hlavné zodpovednosti patrilo zavádzanie princípov Scrum na projekte, príprava šprintov alebo práca s nástrojmi na sledovanie, ako sú Jira alebo Confluence, a nástrojmi na zadávanie lístkov SharePoint a ServiceNow. Samotný projekt bol rozdelený na dve fázy, v prvej na základe sumarizácie od vlastníka produktu pomáhala zbierať a čistiť údaje o cloudových úložiskách, serveroch, aplikáciách, IP adrese. V ďalšej fáze už bol produktový backlog rozdelený na šprinty, ďalšie detaily riešila so zákazníkom alebo stakeholderom. V oblasti riadenia problémov/incidentov podporovala jeden systém, kde keď došlo k zmene - štandardnej zmene - prešla cez change management. Ak bola neštandardná zmena, prešla cez incident management, a keď bolo incidentov príliš veľa, situácia prešla cez problem management. Momentálne si robí aj certifikát ITIL foundation, pretože chce ísť ďalej v oblasti riadenia problémov. Pracovala na globálnych projektoch po celom svete a jej angličtina je na výbornej komunikačnej úrovni. V závislosti od rozsahu projektu bola zodpovedná za rôzne množstvo ľudí, štandardne 3, pracovala aj s externými architektmi.

Scrum Master | Migration Wave Manager

(April 2021 – May 2023)

• Collected and validated data for migration
• Implemented Scrum methodology into the project
• Prepared Sprint Runbooks and work instructions
• Managed communication with clients, stakeholders, and management
• Oversaw migration cutover activity
• Implemented Change Management control

VPC Production Portal Support Engineer L2

(June 2018 – March 2021)

• Worked with Agile Kanban Methodology and tools like Jira and Confluence
• Handled internal and external projects
• Set up and maintained portals, communicated with customers
• Specialized in internal systems
• Managed incidents, changes, and problems
• Performed access management and permissions administration
• Conducted QA automation testing and managed SLAs and SLOs
• Administered SharePoints
• Acted as a liaison between clients and higher-level support

IT Coordinator

(March 2017 - May 2018)

• Managed access, vulnerability, and change management
• Conducted security scanning using tools like Qualys, NNT, and Volumetric
• Upgraded or installed licenses and software packages
• Monitored servers and performed troubleshooting
• Handled DNS records and hardware allocation
• Communicated with customers and other teams

Office Coordinator

(April 2016 - February 2017)

• Coordinated facility checks and maintained ISO norms
• Assisted with HR tasks and managed badges
• Handled accounting databases
• Organized office projects, events, and catering
• Managed office budgets
• Liaised with suppliers, clients, and third parties
• Managed office supplies and furniture ordering
• Acted as OSH (BOZP) representative

Administrative Assistant

(July 2010 - June 2012)

• Provided administrative support and performed clerical duties
• Prepared documents and reports
• Scheduled appointments and meetings
• Processed correspondences and packages
• Coordinated office procedures
• Managed a filing syste