Customer Service Consultant

Kandidát je IT odborník so skúsenosťami v oblasti technickej podpory, ochrany siete a analýzy kvality. V súčasnosti pracuje ako špecialista IT podpory, poskytuje technickú podporu interným zákazníkom a spravuje IT systémy. Predtým pracoval ako inžinier podpory a QA pre nadnárodnú korporáciu, kde riešil úlohy podpory, koordinoval prácu s globálnymi tímami a zabezpečoval analýzy QA. Má tiež skúsenosti ako inžinier podpory ochrany siete, kde poskytoval technickú podporu pre rôzne produkty. Kandidát má silné technické zručnosti vrátane programovacích jazykov, sietí a bezpečnosti. Rýchlo sa učí, strategicky plánuje a má silné schopnosti tímovej práce. Plynulo hovorí anglicky a dobre ovláda nemecký jazyk. Vo voľnom čase sa rád stretáva s ľuďmi, chodí do kina, hrá videohry a venuje sa športovým aktivitám.

August 2022 - Present: IT Support Specialist at Company X

• Provides technical support to internal customers.
• Troubleshoots and resolves issues affecting work productivity.
• Receives, assigns, and organizes tickets through a ticketing system.
• Manages IT systems, including network components and employee devices.
• Ensures availability and registration of hardware across different offices.
• Monitors hardware through systems like a device management system.
• Provides accesses to systems upon onboarding or request, and revokes accesses upon offboarding.

April 2020 - July 2022: Level 2 and 3 Support Engineer & QA at Company Y

• Takes ownership of support tasks and processes in EMEA.
• Onboards, trains, and mentors new colleagues.
• Dispatches tasks based on availability, workload, and skills.
• Provides technical support to internal customers.
• Troubleshoots and resolves issues affecting work productivity.
• Receives, assigns, and organizes tickets through a ticketing system.
• Coordinates with global teams for various projects.
• Provides QA analysis for company-developed applications.
• Participates in daily meetings with the development team.
• Develops test cases for applications and coordinates with developers for bug resolution.

July 2018 - August 2019: Network Protection Support Engineer at Company Z

• Provides technical support to internal and external customers.
• Assists and mentors new colleagues.
• Investigates, diagnoses, and resolves product technical issues.
• Achieves a thorough understanding of product architecture and functionality.
• Works with case management tools for case monitoring and documentation.
• Dispatches cases to colleagues based on urgency and workload.

May 2017 - December 2017: Analyst-Developer in the Department of Research and Information Technology (Military Duty) at Company A

• Performs system and network administration.
• Provides management technical support.

July 2015 - August 2015: Internship at Company B

• Manages databases and develops websites.

Note: The translation may vary depending on the context and specific terminology used in the field.