Delivery Manager & Project Manager

Skúsený odborník s bohatými skúsenosťami v oblasti riadenia poskytovania služieb, riadenia dodržiavania predpisov a riadenia prevádzky v telekomunikačnom odvetví. Preukázateľné výsledky v oblasti optimalizácie plnenia zmlúv, neustáleho zlepšovania služieb a zabezpečovania súladu s medzinárodnými normami. Skúsený v riadení vzťahov so zákazníkmi, vedení tímov a zavádzaní inovatívnych riešení. Zručný pri riešení eskalácií, dohľade nad riadením rizík a prispievaní k kontinuite podnikania. Silné vodcovské schopnosti, strategické plánovanie a schopnosť riešiť problémy, ktoré preukázal v rámci rôznych úloh v odvetví.

Senior Service Delivery Manager Security

March 2023 - Present (11 months)

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• Managing contract fulfillment for clients and the company
• Approving delivery models for feasibility, time, quality, and budget
• Procuring services at optimal price and quality
• Coordinating service delivery activities and supervising organizational units
• Handling customer complaints and escalations
• Managing continuous improvement of services
• Developing and driving innovation within the customer base
• Ownership of the annual customer satisfaction program

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Resonate Compliance Lead

May 2022 - July 2023 (1 year 3 months)

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• Board reporting and liaison with control function & departmental heads
• Managing policies and procedures, audit steering, risk management
• Business continuity management and escalation & service improvement
• Customer & 3rd party compliance point of contact
• Compliance program owner and assessment of control systems efficiency

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Senior Operations Manager

May 2020 - April 2022 (2 years)

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• Leadership member overseeing line management and workloads distribution
• Managing customer & partners relations, SLAs, processes & handbooks validation
• Continual service & operations quality improvement
• Staffing, development & training plan, utilization review & assignments forecast

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Senior Service Delivery Manager

April 2018 - May 2020 (2 years 2 months)

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• Similar responsibilities as in Deutsche Telekom IT Solutions Slovakia

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Service Delivery Manager

April 2015 - March 2018 (3 years)

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• Managing contract fulfillment, approving delivery models, procuring services
• Coordinating service delivery activities, handling complaints, and escalations
• Managing continuous improvement of delivered services
• Leading Problem Manager and Incident Manager roles

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Deputy Team Leader December

2012 - March 2015 (2 years 4 months)

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• Assisting Team Leader in various responsibilities, including team management and project takeover