IT Technician & L1 Support Specialist & L2 Support Specialist & L3 Support Specialist

Kandidát je skúsený systémový inžinier s odbornými znalosťami v oblasti Microsoft Windows, Microsoft Office 365, UNIX/Linux a Microsoft SQL Server. Má základné znalosti PostgreSQL, VMware ESX, Python a er. V minulosti pracoval ako systémový inžinier a systémový špecialista so skúsenosťami v oblasti Avaya Aura, Verint Workforce Optimization a odstraňovania problémov v sieti. Majú vysokoškolské vzdelanie v odbore telekomunikácie a okrem iného certifikáty Cisco CCNA Routing and Switching. Majú tiež osvedčenie o bezpečnostnej previerke personálu.

System Engineer - January 2015 - Currently: Implemented enterprise voice and UC solutions, provided L2/L3 support, and communicated with vendors. Focused on Aura portfolio, IPO, Workforce Optimization, and Compliance Recording.

System Specialist - Network - January 2013 - December 2014: Senior agent in the Network GOC 1st line support team. Troubleshooted network incidents in a heterogeneous technological environment, including Cisco, HP Procurve, F5 LB, and firewall systems.

Education - Faculty of Electrical Engineering and Information Technology, Slovak University of Technology in Bratislava, 2006-2013. Secondary School of Electrical Engineering, Computer Systems and Networks, 2002-2006.

Certificates - Cisco CCNA Routing and Switching 200-120, A Certificate of Competency in the range §23, CICD Implementing Cisco Collaboration Devices V1.0 210-060, Contact Recording and Quality Monitoring R15 Implementation and Maintenance, Aura Communication Manager and CM Messaging R6.X Implementation.

Personnel Security Clearance Certificate - Confidential, National Security Authority, August 2020.