Delivery Manager & IT Manager & Project Manager

Skúsený a kvalifikovaný pracovník s magisterským titulom z anglistiky a germanistiky, plynulo hovoriaci viacerými jazykmi a ovládajúci rôzne softvéry. Rozsiahla pracovná história v oblasti riadenia projektov, poskytovania služieb a služieb zákazníkom v renomovaných spoločnostiach. Uznávaný za výnimočné nasadenie v oblasti spokojnosti zákazníkov a vysokej výkonnosti. Silné skúsenosti v oblasti riadenia prevádzkových a bezpečnostných rizík, zmien infraštruktúry a iniciatív na zlepšenie služieb.

• Project Manager for Voice Services in EMEA region (since July 2021) Managed infrastructure projects, compliance, and risk management for voice services in the EMEA region.
• Service Delivery Manager for Voice Services in EMEA region (Aug 2013 – June 2021) Analyzed high impact issues, managed changes on infrastructure, and focused on operational and security risks for voice services in the EMEA region.
• Country Service Manager for CEE and MEA region (since Nov. 2010 – July 2013) Analyzed and managed high impact issues, as well as changes on infrastructure for the CEE and MEA regions.
• Consultant (Oct. 2008 – Oct. 2010) Translated technical documentation and managed Lotus Domino environment for an external customer.
• Regional Service Manager and Teamleader (July 2004 – Sep. 2008) Managed service for EU and APAC regions, supervised Lotus Domino environment, and led a team of 25 people in Service Operations.