Analyst & Data Center Technician & Help Desk Technician & IT Analyst & IT Manager & IT Recruiter & IT Support & IT Technician & L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Operations Support Specialist & Sales Manager & Systems Administrator & Test Manager & Windows Administrator

Kandidát má silné zázemie v oblasti technickej podpory a optimalizácie procesov so skúsenosťami na pozíciách ako technický špecialista a analytik úrovne 2. Je zručný v komunikácii, riešení problémov a riadení vzťahov so zákazníkmi. Kandidát úspešne riadil technickú podporu na podujatiach ako Colours of Ostrava a filmový festival KVIFF, čím preukázal svoje odhodlanie starať sa o zákazníkov a zručné riadenie procesov. Hľadá si zákaznícky orientovanú pozíciu v technickom alebo obchodnom sektore.

Technical Specialist, 10/2023 - now: Provide expert technical support L2, optimize procedures for user satisfaction, and enhance efficiency. Requires technical proficiency, effective communication skills, and commitment to improvement.

Tier 2 Analyst, 07/2022 - 04/2023: Map processes, craft manuals, support L1 globally, oversee festivals, provide onsite support for clients, conduct employee training, and perform manual testing.

Talent Attraction, 01/2022 - 06/2022: Proactively source candidates, arrange meetings, utilize Greenhouse system, and provide constructive feedback.

Sales Manager, 01/2020 - 01/2022: Drive product sales, develop strategies, meet KPI targets, and ensure excellent customer care.

Branch Manager, 01/2017 - 12/2019: Oversee operational management, handle orders, complaints, inventory, employee training, and professional development.