Desktop Support Technician & IT Technician & L1 Support Specialist & L2 Support Specialist & Operations Support Specialist & Technical Support

Kandidát, narodený 26. novembra 1986 vo Wodzisławi Śląskom, Poľsko, v súčasnosti žijúci v Ostrave, Česká republika. Kandidát má vzdelanie v oblasti informačných technológií a inžinierstva so špecializáciou na počítačové siete, má skúsenosti s prácou technického špecialistu v oblasti podpory aplikácií a správy dávok. Pracoval tiež ako junior IT špecialista v spoločnosti. Kandidát ovláda poľský, anglický a český jazyk, absolvoval rôzne IT kurzy a získal certifikáty v oblasti Windows Server, Tivoli Workload Scheduler a ďalšie. Vo voľnom čase rád behá, pláva a cestuje.

• I 2019 – present Technical Specialist, Application Support Specialist Providing expertise and technical knowledge about an application, responsible for Level 2 customer service, resolving known and unknown problems, and providing work-arounds and technical notes.
• III 2016 – X 2018 Technical Specialist, Batch management Monitoring customer systems, verifying documentation accuracy, maintaining policies and procedures, assisting in communication initiatives, and serving as a key resource to customers.
• VI 2014 – III 2016 Junior IT Specialist - Batch operator Providing technical support, monitoring backups, supporting batch and online systems, implementing changes, and resolving assigned problems.
• VII 2013- VI 2014 Junior IT Specialist Monitoring client servers, basic operations on UNIX and Windows servers, and analyzing problems for various systems.
• IX 2009-I 2011 Preparation of projects, Customer Service Working at an advertising studio, preparing projects and providing customer service.