L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Network Engineer

Skúsený IT odborník s viac ako 5-ročnými skúsenosťami v oblasti sieťového inžinierstva a správy systémov. Má skúsenosti so správou serverov, smerovaním a prepínaním, zabezpečením siete a riešením problémov. Má bakalársky titul v odbore systémové inžinierstvo a v súčasnosti pokračuje v magisterskom štúdiu v odbore informačné technológie. Pracoval ako sieťový inžinier, poskytoval odbornú podporu zákazníkom a spolupracoval s tímom na zabezpečení nepretržitého monitorovacieho pokrytia. Pôsobil aj ako starší inžinier prevádzky siete, ktorý riadil každodennú prevádzku sieťových infraštruktúr a integroval zariadenia základnej siete. Je držiteľom certifikátov CCNA, CCNP, Fortinet NSE 3 a Cisco Network Support & Security.

Nov. 2023 - Present As a Network Engineer, I provide support to customers for managed connectivity products, handle queries across different solutions, and collaborate with the team to ensure 24/7 monitoring coverage. I also proactively monitor connectivity solutions to prevent incidents and assist in emergency fault diagnostics.

Oct. 2018 - Sept. 2023 As a Senior Network Operation Engineer, I installed and configured core network devices, managed daily operations of network infrastructures, and administered various network protocols and services for customer integration. I also designed and troubleshooted LAN, WAN networks using routing protocols.

May 2018 - Oct. 2018 As a Network Administrator, I maintained network performance, administered servers and network devices, established network connections and firewalls, and managed security and access control systems used in the company.

May 2016 - April 2018 As an IT Support Officer, I provided technical support to users, administered Microsoft Windows and server operating systems, deployed new hardware and evaluated software and security risks, and monitored access control devices and surveillance systems.