Agile Coach & Business Developer & SAP Consultant

Skúsený inžinier podpory adresárových služieb s dobrými zručnosťami pri riešení problémov a rýchlym časom riešenia. Vysoko organizovaný a pracovitý človek hľadá zodpovednú pozíciu, ktorá prispeje k úspechu. Plynulá francúzština, veľmi dobrá angličtina a nadšenie pre technológiu Azure. Zručný v oblasti vzdialenej pomoci, odstraňovania chýb, podpory používateľov a technického písania. Vášnivý fanúšik futbalu, dobrovoľníckej práce a šachu.

January 2020 - Current: Senior Support Engineer for Directory Services

• Conduct remote meetings with customers to address issues efficiently.
• Identify root causes of malfunctions using specific diagnostic procedures.
• Collaborate with product managers to provide constructive feedback for improvements.
• Take ownership of service support tickets and work effectively with technical resources.
• Configure systems and equipment to optimize performance.

January 2018 - January 2020: Customer Service on Exceed Firm's Account

• Handle inbound calls, appointments, and sales closures.
• Address customer service issues through documentation and research.
• Manage customer inquiries, payments, and service requests.
• Anticipate and resolve problems to ensure customer satisfaction.

January 2016 - December 2018: Customer Service on Majorel Firm's Account

• Inform customers about promotions and special offers to boost sales.
• Collaborate with different departments to resolve customer-related issues.
• Provide fast and friendly service to address questions and complaints.
• Work with colleagues to deliver a quality customer experience.

January 2013 - December 2016: Teacher of French at Smart Vision Language School

• Administer educational assessments and record findings appropriately.
• Evaluate student work, identify learning gaps, and provide feedback.
• Maintain organized academic records for progress tracking.
• Teach classes to students at different levels of attainment.