Analyst & Business Analyst & Data Analyst & IT Analyst & Operations Analyst & Operations Support Specialist & Project Manager & Risk Analyst & Scrum Master

Kandidát má rôznorodé záľuby a záujmy vrátane čítania kníh, turistiky a hrania stolových RPG hier na rozvoj rôznych zručností. Disponuje kompetenciami, ako je schopnosť rýchlo sa učiť, usilovnosť a zodpovednosť, dobré komunikačné schopnosti a skúsenosti s prácou s rôznymi softvérovými programami. Ich pracovné skúsenosti zahŕňajú pozície ako manažér pre ponuky, špecialista SCF ISS, globálny poradca pre skúsenosti klientov SMS a manažér pre reklamácie pre región EMEA. Pracoval aj ako obchodný analytik, čím preukázal schopnosť analyzovať a testovať požiadavky na zmeny a vytvárať obchodné špecifikácie.

May 2018 - March 2019

• Validated and released price offerings to distributors
• Processed orders manually in SAP
• Provided support to distributors with entitlements and invoices

Mar 2017 - March 2019

• Created price offers for customers based on sales instructions
• Communicated with internal approvers and sellers to reach agreement on pricing
• Gathered necessary evidence and approvals for pricing offers

Oct 2014 - Feb 2017

• Processed orders for sales and invoiced external customers
• Made corrections in invoicing system
• Handled 3rd party ordering via internal tool

Sep 2012 - Sep 2014

• Prepared consolidated views for internal customers and stakeholders
• Worked with large data files to identify patterns and anomalies
• Provided input on business issues and offered solutions to offset negative trends

April 2019 - April 2020

• Managed and resolved client issues
• Acted as a focal point between external customers and internal process owners
• Ensured customer satisfaction through meaningful actions and positive results

May 2020 - October 2023

• Managed complaints for the EMEA region
• Built an internal network of trusted advisors for future complaint management

November 2023 - August 2024

• Acted as technical support for internal users
• Analyzed and tested change requests
• Created business specifications based on user input and tested newly installed software