Solutions Architect

Skúsený technický vedúci a architekt riešení so 14-ročnými skúsenosťami v telekomunikačnom a finančnom odvetví. Špecialista na riešenia Genesys PureEngage a Genesys CX s odbornými znalosťami v oblasti riešení Telco. Spravoval a rozvíjal cloudové organizácie Genesys na celom svete a implementoval riešenia pre rôznych klientov. Silné vodcovské a obchodné analytické schopnosti so zameraním na technológie call centra a telefónnu infraštruktúru. Je držiteľom viacerých certifikátov v systéme Genesys a má titul Master of Science v oblasti telekomunikačného inžinierstva.

Solution Architect - Contact Center domain As a lead architect for the Contact Center, I completed a new design focusing on migration to the cloud. Tasks included analyzing the current contact center, suggesting design improvements, running RFPs to select cloud contact center systems, and end-to-end process design in new technology. 2020/04 - 2022/02

Independent Consultant Managed and developed 6 Genesys cloud organizations worldwide. Projects included implementing Genesys cloud for various clients. Also provided telco improvements, cost analysis, reporting, and monitoring for various clients. 2018/10 - now

IT Telco Manager I provided technology strategy, design, and implementation for telephony and call center technologies. Responsibilities included supervising Telco and Genesys specialists, business analytics, and supporting call center applications. 2016/02 - 2018/09

Genesys Architect As a Genesys Architect, I coordinated internal teams and suppliers to build call center solutions. Responsibilities included technical coordination, analysis, and telco engineering for custom Media GW development. 2014/02 - 2016/02

Solution Analyst I worked as an analyst and coordinator for change requests in the contact center. Focused on Genesys and custom applications, I handled interaction routing, reporting, and acted as a SPOC between business customers and suppliers. 2012/05 - 2014/06