Delivery Manager & IT Compliance Manager & IT Manager & Information Security Manager & Project Manager

Kandidát má viac ako 10 rokov skúseností v rôznych odvetviach, zdokonalené komunikačné zručnosti, rýchle učenie a myslenie zamerané na výsledky. V súčasnosti pracuje ako manažér služieb v oblasti kybernetickej bezpečnosti a je zodpovedný za zvyšovanie úrovne bezpečnosti a integráciu riadených služieb. Predtým Kandidát pracoval ako IT Governance, Risk & Compliance Technical Product Owner v spoločnosti MSD, pričom dohliadal na tímy a zabezpečoval bezproblémové poskytovanie služieb. Kandidát má skúsenosti aj s riadením dodávok služieb IT infraštruktúry v skupine Deutsche Boerse, kde viedol projekty, monitoroval ich priebeh a udržiaval vysokú úroveň výkonnosti.

01/07/2024 – Current Service Manager for the CyberSecurity Sector (Freelancer)

• Enhancing security posture of large-scale IT systems and ensuring seamless delivery of cybersecurity services to EU member states
• Responsible for integrating various Managed Services to agency systems
• Monitoring and coordinating external service providers in areas such as Security Monitoring, Endpoint Security, and Cloud Security
• Assessing technical offers of new service providers for coverage, budget, and compliance
• Collaborating with architecture and ICT teams for implementation and change management
• Leading project to create service catalogue and AI assistant for agency Tools used: NIST, MITRE ATT&CK, Nessus, MS Azure, Jira, Splunk, Cisco IronPort

01/11/2023 – 30/06/2024 IT Governance, Risk & Compliance Technical Product Owner

• Responsible for maintenance and improvement of GRC platform on AWS cloud
• Ensuring seamless delivery of platform services such as Incident Management and Risk Management
• Defining product roadmap aligned with strategy and ensuring delivery of results
• Owning and prioritizing product backlog for stakeholder value
• Driving Agile development process and working with teams to implement key results
• Aligning with Senior Management and Business Owners on Objectives and SLAs Tools used: ServiceNow, AWS Cloud, Git, MS 365, Agile, IT Security Frameworks

01/07/2022 – 31/07/2023 IT Infrastructure Service Delivery Manager

• Managed internal service requests lifecycle and acted as SPOC for Project Management teams
• Led projects, monitored progress, tracked KPIs, and managed budgets
• Developed deep understanding of projects for service delivery insights
• Maintained high-performance levels for service processes and implemented improvements
• Took ownership of critical incidents and coordinated with resolution parties
• Analyzed processes for service delivery optimization and promoted service quality culture Tools used: SAP ERP, MS Azure Cloud, Azure Active Directory