Analyst & Business Analyst & IT Analyst & Product Owner & Solutions Architect

Skúsený senior obchodný analytik s viac ako 10-ročnou praxou v oblasti digitálnej transformácie, špecializujúci sa na bankovníctvo a platby. Má skúsenosti s analýzou API, dátovými zmluvami a modelovaním pracovných postupov. Ovláda nástroje ako JIRA, Confluence a Postman. Viedol úspešné projekty pre popredné spoločnosti. Má rozsiahle skúsenosti s riadením zainteresovaných strán, užívateľskými príbehmi a akceptačnými kritériami.

Senior Business Analyst (10/2023 - 12/2025)

• Worked on digital transformation for a top tier optics technology company and a consumer advocacy platform migration and AI utilization initiative.
• Led a team of Business Analysts and worked with Service Designers and Dev teams to clarify customer journeys, improve efficiency in marketing, sales and customer support, and deliver a personalized experience using Gen AI.
• Specified and detailed business and process requirements, prepared field mappings and JSON files.
• Analysed AS IS workflows, identified bottlenecks, defined a North Star vision for platform migration and reconciliation, and supported workflow changes leveraging Gen AI utilization.
• Conducted 50+ interviews with business and IT stakeholders.

Business Analyst (07/2020 - 09/2023)

• Delivered analysis and requirements for a major change involving deprecation of transaction signing apps, integration of SW token directly into the George App across multiple countries, and rationalization of supported enrolment and signing methods.
• Supported incremental group-wide rollout across multiple countries, impacting 7 million customers.
• Designed and specified end-to-end migration and enrolment journeys from legacy signing/auth methods to an in-app software token, including faceID enrolment and flexibility to add/remove additional methods / factors.
• Produced implementation-ready specifications (BDD) for factor-based, API-driven orchestration, including journey states, error handling, retries, and device change flows.
• Coordinated daily across iOS, Android, web and backend/API teams, used Postman to test and troubleshoot API integrations, and specified transaction list and detail behaviours, filtering and search rules.

Business Analyst (08/2019 - 03/2020)

• Performed AS-IS analysis of Change Management processes and designed a simplified TO-BE flow.
• Translated needs into backlog items and BDD acceptance criteria.
• Delivered process simplification that required ~40% fewer resources for planning and coordination, enabling capacity transfer/release.

Business Analyst (08/2018 - 07/2019)

• Analysed PSD2 requirements and converted them into implementable stories and acceptance criteria.
• Aligned stakeholders and vendors in sprint delivery.
• Created sequence diagrams, BDD specification and updated arch diagrams.
• Supported process orchestration and workflow automation in Camunda, including onboarding and verification of new PSD2 partners.

Business Analyst (04/2017 - 07/2018)

• Captured business requirements, defined acceptance criteria, and coordinated testing in an Agile environment.
• Improved delivery standards using Jira.
• Managed 2 concurrent projects with oversight of dev and QA.

Business Analyst (08/2015 - 12/2016)

• Gathered and translated business requirements for e-commerce platform changes and online payments integration.
• Facilitated workshops and aligned business with IT on process changes.
• Worked on an omnichannel platform SAP Hybris.