DevOps Engineer

Kandidát má skúsenosti ako inžinier v oblasti DevOps a zákazníckej podpory s rozsiahlymi znalosťami v oblasti IT infraštruktúry a správy systémov. Ovláda systém Windows Server, virtualizáciu, nástroje DevOps a rôzne aplikácie spoločnosti Microsoft. Má rozsiahle skúsenosti s riadením projektov, metodikou ITIL a riešením incidentov. Kandidát má dobré znalosti v oblasti sietí, bezpečnosti a monitorovania zdrojov a disponuje vynikajúcimi komunikačnými a tímovými zručnosťami v medzinárodnom prostredí.

DevOps, Customer Support Engineer, contractor, client support (05/2014 - present)

• The candidate supported installation, migration, configuration and administration of Windows Server 2012R2, 2016, 2019 TP, Essential, PowerShell, ADDS, ADFS, VPN, Remote Access, Hyper-V, IIS, Exchange, SharePoint, Backup and MS SQL for a range of environments.
• The candidate worked with DevOps and observability tooling including Win dotnet, Linux, docker, k8s, Grafana, Karma, Prometheus, Azure, Office365, Datadog and Splunk.
• The candidate handled virtualization, clustering, VMware, Hyper-V, Citrix XenApp, Xen Desktop, SCCM 2012, Veeam, networking, security, monitoring, asset management and ITSM / ITIL processes.
• The candidate provided L1, L2 and L3 support for servers, desktops, NTBKs and mobile devices, including incident, change and problem management, recovery of OS and DATA, and project management.

DevOps, deployments, operations, app support (04/2019 - 03/2022)

• The candidate supported deployments and operations in an international environment, with English used on a daily basis.
• The candidate worked with CDM, VTM, F5, Windows servers, VM, RDM, IIS, WEB CMS UMBRACO and POWERSHELL in PROD, INT TEST, EXT TEST and PRE PROD.
• The candidate handled FTP services with AXWAY, monitoring with Zabbix, and log parsing with Kibana and Splunk.
• The candidate supported developers with change requests and tickets, and fixed deployment and package issues.

DevOps - App Support (10/2018 - 03/2019)

• The candidate supported deployments and updates, developer requests, change requests and tickets using Jenkins, GitHub, Git, Jira, Confluence and SVN.
• The candidate created environments with Oracle DB and installed applications across PROD, PREPROD and NONPROD.
• The candidate worked with Linux, WebLogic, Nods, SPLUNK over LINUX Red Hat, dashboards, reporting and log parsing.
• The candidate connected JIRA via connectors with SPLUNK and used Omni tracker and Helpdesk.

Senior system Administrator (10/2017 - 09/2018)

• The candidate resolved incidents and issues through Helpdesk ITSM / ITIL support for HW, SW, bank applications and network.
• The candidate provided L3 support and supported 20 technician in L1 and L2.
• The candidate administered Windows AD and SCCM for Win7 and Win 10 across 5200 PC, including bios and drivers.
• The candidate managed an SCCM lab with 30 PC/NTBK for testing Win7 and W10 images, bios and drivers, and used PRTG, Zabbix, McAfee, disk encryption, ALVAO and JIRA.

System Administrator, User support - contract (03/2017 - 07/2017)

• The candidate supported a project Go Live for a new factory and new IT environment.
• The candidate installed new servers and production APP, and rebuilt old IT infrastructure including Infrastructure, Cisco and Cisco AP.
• The candidate provided L1, L2 and L3 technical and application support for internal clients.
• The candidate installed, serviced and maintained servers, computers, printers Canon and Zebra, and managed VMware ESXi, VM and Netapp.

System Administrator, Support contract for software house (04/2016 - 11/2016)

• The candidate provided onsite support and service for PC, NTBK, 5 HOSTS DELL/HP and 110 VM Hyper-Hosted CRM 2016, SHAREPOINT 2016, Exchange 2016, SQL Servers and Test Lab.
• The candidate recovered and updated IT infrastructure, servers and backup, and maintained Exchange, Share-point, SQL, OS and logs.
• The candidate improved internet connection from 20 Mbit/s to 70 Mbit/s and worked with ISP on monitoring and connectivity.
• The candidate monitored infrastructure with Solar Winds and Zabbix, installed and configured Linux Centos, migrated SharePoint 2013 to 2016 with Office online, and used AZURE and OFFICE 365.

Reconstruction IT Infrastructure – Project Migrate from MS Server 2003 to MS Server 2012 R2 (05/2015 - 01/2016)

• The candidate prepared the project and migrated all LOB APP, including ERP and BANK systems, from old servers to new servers with VM - Hyper-V.
• The candidate created and configured Terminal Services and VPN Connection for all users, including IPsec + AES.
• The candidate migrated all PC from WIN XP to WIN 7,10 and moved user settings, profiles, data and mails.
• The candidate configured active devices, routers and printers, migrated AD, DNS and DHCP, improved internet connection with Slovak Telekom, documented the work and provided user support.

Windows System Administrator, Support - Project Merge IT SK with IT CZ - 5 months contract (05/2015 - 09/2015)

• The candidate provided L2 technical and application support for internal and external clients.
• The candidate handled service and maintenance of computers, servers and printers, and domain management in Active Directory on Win Server 2003 and 2008.
• The candidate administered Citrix technology, including XenApp and Xen Desktops, and HP Thin Clients.
• The candidate managed MS Exchange 2010, VMware ESXi, communication with external suppliers and partners, and support for bank and other APP.

Customer Support Engineer for EMEA Corporations (01/2013 - 09/2015)

• The candidate supported users and IT Managers for EMEA Corporations including Kaufland, Renault / Nissan, Alcatel Lucent and Whirlpool.
• The candidate handled SCCM, PC Refresh migrations from WIN XP -> WIN 7, and support for APP, OS, HW, SW, desktops, NTBKs and servers.
• The candidate worked with VMWARE Esxi, Windows XP,7,8, MS Server, AD, SCCM, MS SQL, Exchange, MS CRM and Cloud.
• The candidate managed asset management, recovery of HW and DATA, incident resolution, ITIL / ITSM L2 and L3 support, networking and printing systems.

IT manager / administrator / owner (05/1994 - 05/2014)

• The candidate worked in a company devoted to the sale and service of computer and office equipment.
• The candidate provided after sales service IT, Help Desk and User Support.
• The candidate provided ISP Internet services using Hyperlan and FWA.
• The candidate installed and monitored radio networks FWA and HYPERLAN, configured active devices, and hosted mail and web applications.

IT sales and servis / Software development (1994 - 1996)

• The candidate worked in IT services and administration for a company devoted to the sale and service of computer and office equipment.
• The candidate provided after sales service IT, Help Desk and User Support.
• The candidate developed and implemented custom software using AGRISOFT - Clipper and DB2.
• The candidate worked on system administration and pre-production and analysis of ERP.

System administrator and pre-production and analysis of ERP (1992 - 1994)

• The candidate managed IBM Server based Novell applications.
• The candidate handled complete processing and preparation of production plans, cutting, processing, inventory, monthly reports and statistics.
• The candidate supported production and communication with customers.
• The candidate provided service and support to users in the enterprise.

Supervision of radio transmitter functionality (1989 - 1992)

• The candidate supervised the functionality of a radio transmitter.
• The candidate maintained and repaired transmitters 2 x 750 kW.