Windows Administrator

Die Bewerberin ist eine erfahrene IT-Support-Spezialistin, die von 2016 bis 2020 in dieser Position tätig war. Im letzten halben Jahr hat sie als Systemanalytikerin gearbeitet. Sie war für die internen Zahlungsanwendungen zuständig und arbeitete mit den Entwicklern zusammen, als diese die Anwendungen auf eine Webschnittstelle umstellten. Sie arbeitete mit Windows-Servern, Diensten, Taskmanagern und MS SQL-Datenbanken. Die routinemäßige Kommunikation in englischer Sprache bewältigte sie ohne Probleme.

Oct 2020-present: System Analyst

• Analyzing data and migrating products to a new database and servers
• Validating and verifying data
• Creating reports using SQL scripting and reporting services
• Testing new requirements based on ticketing tool
• Designing and presenting solutions
• Preparing functional documentation
• Collaborating on the development of information systems
• Cooperating with the implementation team

2016-Sept 2020: IT Engineer

• Supporting back office processing related business applications
• Managing SQL databases and creating reports
• Collaborating with internal departments and external vendors to improve application delivery
• Providing 2nd and basic 3rd level support for IT services
• Troubleshooting and resolving incidents within defined SLAs
• Performing root cause analysis and problem management
• Planning and performing changes and extensions for managed applications
• Participating in end-to-end testing and collaborating with software development teams

Jan 2015-Dec 2016: Payment and Reporting

• Supporting payment processes and monitoring refund payments
• Processing debit payments and chargebacks
• Creating reports in Excel to track SLAs and KPIs
• Identifying and recommending process or service improvements
• Working on projects and system implementations
• Interacting with internal and external stakeholders

2011-2015: Senior/Expert Accounting

• Customizing items on bank statements and postings in SAP
• Processing electronic bank statements in SAP
• Performing accounting activities for European banks
• Ensuring proper execution of payments
• Leading a team and representing the team to internal and external partners
• Preparing documents for audit purposes
• Supporting and communicating with auditors
• Leading various projects and working on process improvements

2006-2010: Administrative

• Supporting accounting courses and providing administrative assistance
• Communicating with clients and supporting team colleagues and managers

2002-2005: Accountant

• Posting invoices and handling treasury activities
• Accounting for miscellaneous expenses and incomes
• Preparing documents for audit purposes

Education:

• English language course (2005-2006)
• "A" level with core subjects in economics and accountancy (1997-2001)