Windows Administrator

Der Kandidat ist seit 8 Jahren in der Supportbranche tätig. Derzeit arbeitet er als Produkt-Support und seit etwa 5 Monaten ist er im Unternehmen als IT-Anwendungssupport tätig. In seinem derzeitigen Job arbeitet er an der Migration zu einer Web-Plattform. Die meiste Erfahrung hat er mit Windows, mit Linux hat er nur wenig gearbeitet, es wäre kein Problem für ihn, dort einzusteigen. Klassische Verwaltungsarbeit mit SQL ist für ihn kein Problem. Er beherrscht aktiv Deutsch und Englisch.

September 2002 - June 2006: Graduated from Martin Kukučin Grammar School, Revúca with a focus on physics, informatics, math, German language, and Slovak language.

September 2006 - June 2010: Bachelor's degree in Electrical Engineering and Informatics from the Technical University in Košice. Completed a thesis on optimization and categorization of scheduling problems using MATLAB and Torsche Scheduling Toolbox.

September 2011 - May 2013: Master's degree in Mechanical Engineering from the Technical University in Košice. Completed a thesis on optimization of production manufacturing based on selected algorithms using MATLAB and Torsche Scheduling Toolbox.

April 2020 - Present: Currently working as an Enterprise Tech Support Senior Analyst. Responsible for customer support, setting customer expectations, communication with developers, and providing resolutions and escalations.

December 2019 - January 2020: Worked as an Information Technology Application Support. Involved in testing new application features, creating test documentation, creating test cases for automation tests, and working with JIRA and SQL DB.

June 2019 - October 2019: Worked as an Application Management IT Specialist. Responsible for 2nd level Windows and Unix automation application support, escalation to 3rd level support groups, and basic administration tasks.

April 2016 - March 2019: Worked as an End User Support. Provided hardware and software support for end users, OS deployment and remote assistance, and basic active directory management.

October 2015 - March 2016: Worked in Premium Phone Support. Handled incoming calls for hardware and software problem solving, OS re-installs, driver installations, and assistance with various applications.

October 2013 - September 2015: Worked as a CSQ Agent. Responsible for transferring customers to desired departments, tracking orders, managing customer expectations, and providing basic information.

October 2010 - January 2011: Worked in IT Monitoring. Overlooked server and application errors, forwarded issues to responsible groups or escalated to customers, and fixed minor errors.