L1 Support Specialist & L2 Support Specialist & Windows Administrator

Der Kandidat ist ein erfahrener IT-Spezialist, der seit 9 Jahren in diesem Bereich tätig ist. Er arbeitet als IT-Support, wo er mit internen Kunden zu tun hat. Zurzeit arbeitet er im Fernstudium. Englisch ist für ihn kein Problem. Er hat noch keine Erfahrung mit der Leitung von Teams, da er der Jüngste im Team ist. Er hat Erfahrung mit der Schulung neuer Kollegen.

02/2023 - Present

IT HelpDesk Support II

Technology & Marketing sector

09/2021 - 01/2023

Premier Support Technical Specialist

Technology sector

• Remotely (via phone, email or remote desktop) diagnosing hardware issues for external customers
• Overseeing whole RMA process
• Creating RMA claim in the system
• Diagnosing and ordering replacement part
• Making sure that a field technician will replace part in timely manner
• Confirming with customer that the issue was resolved

05/2019 - 09/2021

IT Support Associate II

Commercial sector

• SW and HW support for internal customers withing whole Amazon company. (EMEA, APAC, US)
• HW imaging an preparation for new hire.
• Preparation and editing SOP documentation.
• Regular network infrastructure check.
• Managing small project within EMEA region. (IT vending machine project)
• Communication with external vendors.
• Hardware ordering.
• Local site IT asset management.

08/2017 - 02/2019

Asbestos Removalist/Supervisor

Environmental sector

• ACM removal, ACM supervision.

02/2017 - 05/2017

Junior System Specialist

Consultancy sector

• Provide 1st and 2nd line support for local and remote employees.
• Creating of new user accounts (Active Directory etc.)
• Communication with vendors - ordering new HW, RMA, etc.
• Installation and preparation of new HW for employees.

09/2012 - 01/2017

Service Technician/System Technician

Technology sector

• Warranty and out of warranty HW, SW customer support.
• Phone, email and On-site customer support.
• Installation of HW and SW components.
• Claims processing.
• Communication with vendors and parts ordering.
• Phone and email consultation with customers in term of solve their HW/SW problems.
• Preparation of bids for customer.
• 24/7 On-site support for SkyToll Slovakia. (4h SLA)

2011 - 2012

Technician

Education sector

• Software and hardware support for employees.
• Installation of hardware and software components.
• Phone support and On-site support.

LANGUAGES

Slovak - Proficiency (C2)

English - Upper intermediate (B2)

SKILLS

• Business correspondence - basic
• Typing - advanced
• Microsoft Excel - advanced
• Microsoft PowerPoint - advanced
• Microsoft Word - advanced
• Microsoft Windows - advanced
• AutoCAD - basic
• LAN/WAN administration - advance