Analyst

Der Kandidat ist ein erfahrener Analytiker, der seit etwa 5,5 Jahren in diesem Bereich tätig ist. Er hatte eine Lücke in seinem Job, weil er Kurse belegte und sein Haus fertigstellte. Derzeit analysiert er die Bedürfnisse der Kunden und arbeitet mit internen und externen Kunden an Qualitätstests. Er hat keine Probleme mit der englischen Sprache, wendet sie aber im Moment nicht aktiv an. Bei der Arbeit hatte er die Gelegenheit, mehrere Kollegen zu schulen und ein Team zu leiten.

11/2019 - Now: IT Business Analyst

• Analyzing customer needs, mapping current application and process, and processing input and output data.
• Defining customer needs, designing solutions and processes, and defining outputs.
• Testing and implementing output, collaborating with internal customers during quality tests.
• Creating documentation for reports, including control reports, row data reports, and PowerBI reports.
• Searching and designing automation for manual processes, testing and documenting automation.
• Analyzing feasibility and designing solutions for the core system, making small changes as the system administrator.
• Working on projects such as HP report automation, attendance application, marketing contact CRM, and forecast application.

8/2017 - 12/2018: Business System Analyst

• Analyzing customer needs, mapping manual processes, and processing input and output data.
• Collaborating on process design based on customer needs.
• Defining data, structure, and scope for new automation processes.
• Participating in the creation of stories and tasks using the Scrum methodology.
• Cooperating with developers on process design and approval.
• Collaborating with customers during quality tests and implementation.

9/2014 - 2/2016: Process - Application Analyst

• Analyzing business and operation requirements, designing process flow software.
• Optimizing business and operation activities and financial product cycle.
• Creating process maps, procedures, and documentation for software development.
• Creating user guides for new applications and features.
• Testing and implementing new or changed applications and processes.
• Providing consultations and training for internal employees.
• Managing call center software, internal CRM, and CRM for distribution channels.
• Communicating with external IT services provider.

12/2009 - 5/2013: Development Manager

• Responsible for company development and expansion, acquiring new partners in the education field.
• Handling crisis management, optimization, budget control, and material resources control.
• Monitoring performance plans and employee work responsibility.
• Designing and implementing rules and streamlining processes.