Business Analyst & Customer Service Consultant & Delivery Manager & HR Manager & Product Manager & Project Manager

Erfahrene Senior Delivery Managerin mit 15 Jahren Erfahrung in diesem Bereich. In ihrer jetzigen Position ist sie verantwortlich für die Erfüllung der Vertragsbedingungen, die Versorgung der Kunden mit End-to-End-Geschäft, Verwaltung, Pflegeprozess, kundenorientiert, erster Kontakt mit dem Kunden, Meetings, Unternehmensfinanzen, Erfüllung von Berichten - Ziele, Kontrolle aller Prozesse. Sie kommuniziert täglich in Englisch, Deutsch auf A2-Niveau.

Service Delivery Manager JUNE 2017 - Currently

• Provides a managed level of service at budgeted cost to all users. Builds and
• manages aggregate service plan (including cost and resources forecast) for

services. Identifies and manages improvements

• Forecasts medium-term volumes for services managed, in terms of service

demand from all sources and capacity units (skill, space, processing, storage,

and bandwidth). Acquires/manages capacity in line with policy to balance

utilization and responsiveness to new demands; allocates workload across

different geographic capacity pools to meet customer needs and utilization

requirements

• Forecasts service demand and resource needs within cost budget; manages

directly assigned workforce (customized service) within budget; provides input

on customer satisfaction needs and issues to competency development

Sponsors, leads, and funds improvement team for the delivery infrastructure

Maintains Competence Profile

SKILLS

• Invoicing
• Human Resources
• Business
• correspondence
• Cash register
• accounting
• Microsoft Word
• Microsoft Excel -
• Microsoft PowerPoint
• SAP
• Microsoft Outlook
• Microsoft Access

LANGUAGES

• German - Intermediate (B1)
• English - Upper intermediate (B2)
• Spanish - Beginner (A1)