Scrum Master

Der Kandidat ist ein erfahrener Scrum Master mit 5 Jahren Erfahrung. Als Scrum Master hat sie am Übergang von Wasserfall zu Agile gearbeitet. Sie hat 2 agile Teams geleitet und in einem multinationalen Unternehmen gearbeitet, in dem sie weitgehend die englische Sprache verwendet und in der Vergangenheit in England gelebt hat. Bei Interesse kann sie Referenzen schicken.

Feb 2019 - Present: Scrum Master / Project Manager (Company A)

• Proactively implemented scrum methodology in software development.
• Ensured faster and clearer delivery of new features and changes within the application.
• Coached product owner and development teams.
• Successfully set up an "agile mindset" within the whole organization.
• Acted as a scrum master for 2 development teams and facilitated sprint planning, daily scrum, retrospectives, stakeholders meetings, and software demonstrations.

Apr 2017 - Jul 2017: Project Manager (Company B)

• Managed e-commerce website builds.
• Conducted project planning, requirements gathering, and Jira management.
• Responsible for all client communication.
• Handled company processes and operations.
• Worked closely with designers and development team to enable production.

Oct 2017 - Oct 2018: Senior Project Manager (Company C)

• Led the digital marketing service desk for a global pharma client, GlaxoSmithKline.
• Used scrum methodology to manage new requirements for the service desk.
• Defined strategies to efficiently handle clients' digital marketing campaigns and subsequent implementations and rollouts.
• Managed project plans, backlog, Jira management, budgets, and invoicing.
• Actively engaged in new business and participated in pitches, etc.

Jun 2012 - Mar 2017: E-commerce Support Team Leader (Company D)

• Managed and mentored a team of support analysts.
• Oversaw and continuously improved the support strategy across the business.
• Acted as a point of escalation to resolve complex service desk cases.
• Monitored and developed relationships with clients.
• Delivered website change requests and analyzed and improved support profitability, revenue, margins, and utilization.

Jun 2009 - May 2012: Digital Marketing Project Manager (Company E)

• Managed digital campaigns for Arcadia brands.
• Conducted regular client calls and site visits to review performance, strategy, planning, and upcoming work.
• Prepared presentations for monthly and quarterly client reviews and adhoc meetings.
• Monitored and developed relationships with clients.
• Ensured the successful completion of all Arcadia related work.

Jun 2008 - Jun 2009: PPC Campaign Manager (Company F)

• Set up and managed PPC accounts in search engines including Google, MSN, and Yahoo!
• Researched market trends and responded to seasonal market fluctuations.
• Optimized listings and bid management.
• Created and compiled PPC reports for clients.
• Managed campaigns based on client requirements.