Project Manager

Erfahrener Projektmanager und leitender technischer Ausbilder mit ausgeprägten Verwaltungs- und Kommunikationsfähigkeiten. Qualifiziert im IT-Bereich mit Fachkenntnissen in den Bereichen Netzwerk und Kundensupport. Kompetent in der Projektplanung, Dokumentation und Teamkoordination. Verkürzte die Einarbeitungszeit für neue Mitarbeiter durch innovative Schulungsmethoden um 40 %. Zertifiziert in Projektmanagement, agilen Methoden und verschiedenen IT-Technologien. Spricht fließend Englisch und Griechisch, mit Grundkenntnissen in Deutsch. Hat einen MBA-Abschluss in Betriebswirtschaft und Management und einen Bachelor-Abschluss in Computernetzwerktechnik. Engagiert sich für kontinuierliches Lernen und Wachstum.

IT Project Manager & Lead Technical Trainer (August 2019 - Present) - Company Name

• Established and maintained project plans, timelines, budgets, and tasks, ensuring successful outcomes.
• Decreased training time for new staff by 40% through the implementation of micro-training, multimedia training, and personal coaching.
• Managed deviations from the project plan and forecasted delivery dates based on team performance and external threats.
• Ensured that project work within different teams' areas of responsibility was planned, organized, and executed effectively.
• Trained several technical support teams in subjects such as networking, SD-LAN/WAN, cloud, soft-skills, and leadership skills.

Tier 2 Network Engineer (May 2017 - July 2020) - Company Name

• Served as a technical subject matter expert for a complex global network, providing tier 1 and 2 customer support.
• Troubleshot and resolved layer 1 and layer 2 WAN issues, including circuit healthiness and fault escalations.
• Collaborated with third-party access providers for circuit outage resolutions.
• Utilized various resources and collaborated with technical and field teams for issue resolutions.
• Ensured the stability and functionality of WAN circuits and provider edge router SD-WAN solutions.

MBA: Business Administration and Management (May 2017 - February 2020) - University Name

• Conducted research on the influence of ICT revolution on productivity in modern businesses.
• Completed courses in critical business issues, management and organizational behavior, strategic marketing, and more.
• Developed skills in financial decision making, international business negotiation, and managing operations and the supply chain.
• Explored topics such as competitive strategy and innovation, organizational culture, and work environments.
• Graduated from the University of Northampton in England.

Bachelor of Science: Computer Network Technology (August 2012 - August 2015) - University Name

• Led various networking projects and teams, including Arduino, Raspberry, and open source teams.
• Completed a dissertation on a library management system based on Near Field Communications (NFC).
• Studied subjects such as computer security, human-computer interaction, advanced network routing, and wireless and mobile networks.
• Developed skills in network design and management, advanced database systems, and database-driven websites.
• Graduated from the University of Central Lancashire in England.