Analyst

Der Kandidat ist ein Senior Freelancer, der viel Erfahrung im Bereich Full Business Analysis, Projektmanagement und QA Testing hat. Er hat Erfahrung mit der Verantwortung für die Sammlung von Anforderungen für den Aufbau einer CRM-Infrastruktur (Salesforce) in einem Bankenumfeld für das KMU/SBB-Segment, mit der Erstellung von Dokumentationen für die Geschäfts- und Entwicklungsabteilungen oder mit tiefgreifenden Analysen auf beiden Seiten, auf geschäftlicher und technischer Ebene

Senior Business Analyst (03/2022 - present):

• Conducted full business analysis, project management, and QA testing for various projects including the Anchor Protocol blockchain project, presale and business analysis, and CRM initiative for Progresus Holding.
• Utilized skills in SQL, Oracle, UML, JSON, REST API, Jira, Confluence, SOAP, JavaScript, and CSS.
• Demonstrated expertise in business analysis, data modeling, payment projects, technical analysis, and project management.

IT Business Analyst - Salesforce (04/2021 - 3/2022):

• Worked on gathering requirements and building CRM infrastructure (Salesforce) for the SME/SBB segment in a bank environment.
• Created documentation such as UML diagrams, business analysis plans, RTM documents, and JSON mappings for REST APIs.
• Conducted deep analysis on both business and technical levels, including scope, visualizations, impacts, enhancements, and SWOT analysis.
• Coordinated and managed teams of external solution suppliers and an internal team, while also providing L2 support.

IT Business Analyst - Salesforce (12/2019 - 12/2020):

• Collaborated with system developers on system design and issue resolutions for the Siebel administration team.
• Provided monthly reporting for customers and worked on system configuration at the client.
• Worked within an international global information service team on initiatives such as migrations and support.
• Configured Siebel applets and views, and collaborated with clients on a daily basis.

CRM Consultant / Analyst (11/2018 - 11/2019):

• Supported sales in the early stages by conducting presales activities and evaluating implementation.
• Led client training and workshops, while collecting and analyzing client requirements and issues.
• Collaborated with clients and marketing/business departments, and worked on system configuration at the client.

CRM Specialist (2/2017 - 10/2018):

• Collected and analyzed user requirements and issues, and collaborated with system developers on design and issue resolutions.
• Provided regular and ad-hoc reporting, conducted data quality reviews, and collaborated with marketing/business departments.
• Created product specifications and analyzed, designed, and modified CRM processes.
• Tested current solutions and served as a CRM domain designer.

Note: The remaining roles and dates were not provided in the CV.