Analyst & Business Analyst & IT Analyst

Der Kandidat ist seit eineinhalb Jahren als Analyst tätig. Er hat 6 Jahre Erfahrung im technischen Support. In seiner derzeitigen Position arbeitet er im Bereich Transport an Projekten in Europa. Zu seinen Aufgaben gehören Kommunikation, Domain-Blocking, Implementierung, Lösungsdesign und Tests. Er hilft bei der Verhinderung von Phishing-Angriffen und untersucht Cyber-Vorfälle. Er hat auch ein ERP-System implementiert, um die verwendeten Verkaufs-, Finanz-, Marketing- und Logistik-Tools zu ersetzen. Er kümmerte sich um das Testen des neuen ERP-Systems und erstellte Regeln und Verfahren, wie es zu testen ist. Es macht ihm Spaß, Probleme zu untersuchen, zu erforschen und zu analysieren. In Bezug auf Technologie-Tools hat er Kenntnisse in MS Office, Azure, Sharepoint, HTML, CSS, Salesforce, ERP-Systemen, Jira, Git, APIs. Der Kandidat hat Schulungen durchgeführt und auch neue Kollegen eingearbeitet. Er kommuniziert täglich auf Englisch. Die Arbeit in einem agilen Umfeld und internationalen Team wird von ihm begrüßt.

IT Help Desk Analyst: 06/2021 - Present

• Responsibilities: Worked as an IT Analyst on HS2, a demanding transport project in Europe.
• Supported employees by creating accounts and accesses to SCS systems.
• Handled service requests through tickets, emails, and Microsoft Teams.
• Troubleshot company hardware, including meeting room setups and video walls.
• Set up and provided iPads to employees and ensured compliance with company policies.
• Assisted head of cyber security with tasks such as ISO 27001/2, cyber essentials, phishing attack prevention, cyber incident investigation, software implementation, and risk assessments.

IT Specialist: 10/2020 - 04/2021

• Responsibilities: Solely in charge of the IT department.
• Implemented a new ERP system, communicating with the CEO and developer.
• Tested the new ERP system and established rules and procedures for testing.
• Conducted employee onboarding and set up accesses and equipment.
• Provided 1st line support for colleagues.

Owner: 08/2019 - 12/2019

• Responsibilities: Established and owned the company "RESOLVER."
• Focused on custom-built desktops and servicing of laptops, mobile phones, and tablets.
• Built strong relationships with over 100 customers.
• Created the company logo and handled advertising.

Senior Technician: 09/2018 - 12/2019

• Responsibilities: Provided technical solutions for customers with premium support entitlement..
• Investigated technical problems and found appropriate solutions.

System Administrator: 04/2018 - 09/2018

• Responsibilities: Worked as an L1/L2 technician, focusing on big data backups and restorations.
• Executed command line operations for backup tape handling.
• Monitored server functionality 24/7 and escalated complex issues.
• Provided server access to different departments and engineers