Analyst & Business Analyst & Program Manager

Der Kandidat ist ein erfahrener Programmmanager und Wirtschaftsanalytiker mit mehr als 10 Jahren Berufserfahrung. Er ist derzeit an der Umsetzung und Durchführung von finanziellen Einsparungsstrategien für das Unternehmen beteiligt. Er ist verantwortlich für die Überwachung des Prozesses, der die Analyse der Kundenzufriedenheitsergebnisse, die Kommunikation mit den Beteiligten und die Einleitung von Maßnahmen zur Lösung von Problemen umfasst. Er hat Erfahrung in der Führung und Betreuung eines 10-köpfigen Teams, um die Leistung zu verbessern und Daten zu sammeln und zu analysieren, um Verbesserungsmöglichkeiten zu ermitteln. Er ist auch an der Entwicklung von Tools zur effektiven Datenerfassung und -konsolidierung beteiligt und ist Mitglied des Lieferantenmanagement-Teams, das Kundenrabatte mit anderen Lieferanten in der Beschaffung verwaltet. Was die technologischen Tools angeht, so verwendet er Microsoft Office, Six Sigma, Prince2 und PowerBI. Er ist es gewohnt, auf agile Weise zu arbeiten. Sein Englisch und Deutsch sind auf einem kommunikativen Niveau, aber er müsste sein Deutsch auffrischen".

Program Management Office / Business Analyst

• May 2015 – Present
• Develop, facilitate, and execute continuous improvement actions to enhance customer satisfaction and identify cost reduction opportunities through process optimization.
• Manage the Quality Connect process, including reviewing CSAT results, communicating with GCPE stakeholders, aligning with NAM/APAC regions and the marketing department, tracking individual results, addressing results below critical thresholds to the Advisory Board.
• Act as Single Point of Contact (SPOC) for GCPE, leading, managing, and supporting best practice activities to deliver quality solutions and improve customer relationships.
• Lead, coach, instruct, and develop improvement teams in defining, documenting, measuring, analyzing, improving, and controlling areas for improvement.
• Gather, analyze, and present GCP Europe performance data from various sources to identify improvement opportunities.
• Contribute to tool development, including creating new templates (Excel-based) for effective data gathering and consolidation, providing a dashboard view.
• Member of the Vendor Management team (part of Presales/Sourcing) managing customer discounts with other vendors in procurement.

Business Analyst

• May 2015 – May 2016
• Supported the Consulting line of Business by optimizing costs, managing cost evolution, budgeting, and headcount management.
• Created a new role in negotiations with stakeholders, establishing a framework for the role's responsibilities.

Business Analyst - Lifecycle Management

• October 2012 – April 2015
• Managed customer relations in a reporting-focused role.
• Produced reports on Capacity, Network Utilization/Availability, Asset Estate, and Invoicing.
• Integrated reports into a unified customer view and interpreted progress during client meetings.
• Tracked multiple functions' performance against contractual SLA requirements.
• Developed reports, conducted data analyses, and identified weak points in internal processes for improvements.
• Tracked Accounts Receivable, reviewed invoices with customers, followed up on aged invoices, initiated escalations, and sought fast resolutions.

Negotiating Contact

• May 2010 – September 2012
• Managed customers during end-to-end solution implementations.
• Supported project managers through information flow and internal/external order initiation and follow-up.
• Updated and maintained internal business systems for project control.
• Managed ordering process, project reporting, and configuration management.

Key Account Manager

• April 2009 – December 2009
• Managed a portfolio of 3 major customers, representing around 20% of the company's production.
• Ensured the delivery of goods in requested quality and managed production.
• Created manufacturing methods and introduced new production methods.
• Conducted customer-oriented communication, negotiations, and managed customer relationships.