Product Manager & Product Owner & Project Manager & Scrum Master

Der Kandidat ist ein Scrum Master mit 4 Jahren Berufserfahrung. In seinem letzten Projekt arbeitete er mit einem Team an einer Preisgestaltungsanwendung, um eine alte durch eine neue zu ersetzen. Als Scrum Master war er für Scrum-Zeremonien, Planung, Retrospektive, 2-Wochen-Sprints und Road Maps verantwortlich. Er half bei der Beseitigung von Engpässen. Er leitete 5 Teams. Er hat Erfahrung in der Leitung eines Teams von 40 Mitgliedern. Zu den Tools, die er verwendet, gehören Jira, Mural, GitHub, Azure DevOps, Figma, Visio, Microsoft Office 365. Sein Englisch ist auf einem sehr guten Niveau. Er hat das Zertifikat Scrum Master PSM 1.

Iteration Manager: Sep 2020 - Apr 2023 (2 years 8 months)

• Responsibilities: Leading a development team of 4-10 on a project focused on Pricing (web-based application)
• Acting as a Scrum Master and facilitating Scrum ceremonies
• Removing impediments and promoting testing-driven development
• Leading Daily Scrum, Sprint Planning, Sprint Retrospective, Sprint Showcases, and regular meetings with designers
• Temporarily leading five teams as a Scrum of Scrum
• Managing Jira, mural, and GitHub for access management and documentation
• Release management and bugfix prioritization

Project Coordinator: Nov 2019 - Mar 2020 (5 months)

• Coordinating IT projects with a focus on agile Scrum software development
• Daily cooperation with developers and designers
• Conducting Scrum meetings with other coordinators and project developers
• Creating and managing Gantt project schedules
• Creating, reviewing, and testing JIRA software tickets
• Managing JIRA tickets (project allocation, fix version, sprint, labels)
• Performing regression testing
• Planning and coordinating new releases and hotfixes
• Managing access permissions and project allocations
• Coordinating systems for public events
• Coordinating an ERP software developed by the company

Head of Business Applications Department: Oct 2018 - May 2019 (8 months)

• Leading IT projects and transition/migration projects with multiple suppliers or subsidiaries
• Understanding and improving company processes, including using ARIS/BPMN2
• Transforming business ideas and needs into efficient and cost-saving solutions
• Leading a team responsible for access management, change requests, and web/intranet
• Optimizing license situation for SAP, Microsoft, and other business-related software
• Managing security update timelines to minimize impact on business
• Enhancing processes based on audits and cooperation with auditors
• Negotiating with suppliers to ensure contract compliance

Team Manager: Jun 2017 - Sep 2018 (1 year 4 months)

• Leading and managing a team of 15-19 members
• Analyzing agent performance and identifying correlations with KPIs
• Coaching agents to meet goals and provide excellent customer service
• Recruiting and mentoring new employees
• Organizing team meetings and participating in strategy/operational meetings
• Creating action plans and conducting follow-ups
• Conducting team meetings, huddles, and 1x1 meetings
• Arranging motivational competitions
• Implementing new processes and tools

Service Lead: Mar 2016 - May 2017 (1 year 3 months)

• Leading a team of 15-65 members to achieve metrics and results
• Supporting a manager in daily operations
• Teaching soft skills and technical skills for customer service
• Taking ownership of escalations and complex issues
• Participating in the recruitment process and conducting interviews
• Onboarding new agents and managing their access and equipment
• Sharing successful procedures with other service leads
• Working on reports and analyzing individual case