L2 Support Specialist

Intelligenter L2-Supportspezialist, der über 4 Jahre Erfahrung in diesem Bereich verfügt. In seiner vorherigen Position war er für die Installation und Überwachung von Betriebssystemen, HW/SW-Fehlerbehebung, Datensicherung, VPN, LAN/WAN, TCP/IP, ROUTER-Konfiguration, NAS-Server, L1-L2 technischen Support für Endbenutzer, MS Server 2016 Installation und Konfiguration, Kopierer- und PC-Wartung verantwortlich, Erstellung von Programmhandbüchern und Dokumentation, MSEXCHANGE, CISCO, Flash-BIOS-Systeme, Netzwerk-Fehlerbehebung, Konfiguration, WMVARE von iOS- und Android-Telefongeräten, Preisgestaltung, Endbenutzerschulung, DHCP, DNS LDAP, Cloud-Dienste, Audit Pro Client, SAP, Java-Kamerasysteme, englische Sprache auf einer täglichen Basis. Er hat auch Erfahrung in der Betreuung jüngerer Kollegen, denen er Aufgaben zuwies und deren Arbeit er anschließend kontrollierte. Die englische Sprache ist für ihn kein Problem, er beherrscht Deutsch auf einem Grundniveau.

15.11.2019 – 28.02.2023 IT support specialist

• installation and monitoring of operating system, HW/SW troubleshooting, data backups, VPN, LAN/WAN, TCP/IP, configuration ROUTERS, NAS server, technical support L1-L2 for end users, installation and configuration MS Server 2016, maintenance of copying devices and computers, create of program manual and documentations, MSEXCHANGE, CISCO, flash BIOS systems, troubleshooting with network, configuration,WMVARE phone devices iOS and Android, price calculations Benchmark utility, training end user, DHCP,DNS LDAP, cloud services, Audit Pro Client, SAP, java camera systems, English language on daily base

01.06.2019 - 31.08.2019 Field Support Specialist

• installation, administration and distribution of operating systems and other SW applications on local computers, administration of computer servers of computer network at the local level, administration of servers, printers, printing devices, managing user accounts at the local level, support of industrial systems and applications, minor repairs of HW, MS server 2016, IBM Lotus Notes, Active Directory, SYSAID,LAN/WAN,VPN, L1/L2 technical support troubleshooting with phone and mobile devices, SAP, English language on daily base,Vmware

01.01.2019-15.02.2019 IT Technician

• installation, administration and distribution of operating systems and other SW applications on local computers, administration of computer servers of computer network at the local level, administration of print, servers, printers, printing devices, managing user accounts at the local level, support of industrial systems and applications, minor repairs of HW,CISCO MS server 2016, English language on daily base

20.09.2017 - 31.12.2018 IT System specialist

• installation and monitoring of operating system, HW/SW troubleshooting, data backups, VPN, LAN/WAN, TCP/IP, configuration ROUTERS, NAS server, technical support L1 for end users, installation and configuration MS Server 2012, maintenance of copying devices and computers, create of program manual and documentations, MSEXCHANGE, CISCO, flash BIOS systems, troubleshooting with network, configuration phone devices iOS and Android, price calculations Benchmark utility, training end user, DHCP,DNS LDAP, cloud services, Audit Pro Client, MWARE LINUX/UNIX, English language on daily base

01.01.2016 – 23.12.2016 IT technician

• test protocols, work with electrical drawings, electrical equipments, service for PC, copying devices, scanners, servers, installation intelligent devices-smart boards, design and installation of camera systems, data backups, configuration PC networks, traveling, dispatcher, solving complaints, completing daily reports, mounthly reports, travel reports, training of end users and the custommers, handling complaints, installation and configuration MS EXCHANGE, NAS servers,VMWARE servers, MS Server 2016, technical support L1 for end users Red Hat, HYPER-VISION English language on daily base

2014 –2014 Technician input control

• check-in,visual inspection of the surface material, completing daily reports, weekly reports, grinding, labeling and smoothing the surface of the material, write entry data into the SAP system, surface scanning, photographing materials, create documentations, coordination the persons, communication and solving problems with logistic center English language on daily bas