Analyst & Architect & Business Analyst & Consultant & Digital Transformation Consultant & IT Analyst & Product Manager & Product Owner & Solutions Architect

Erfahrener IT- und Business-Analyst mit mehr als einem Jahrzehnt Erfahrung in verschiedenen Bereichen wie Finanzen, Behörden und Immobilien. Erfahren in BPMN-Analyse und -Design, SQL-Datenbanken und UI-Wireframes. Ausgeprägte Kommunikationsfähigkeiten und die Fähigkeit, sich sowohl in die geschäftlichen als auch in die IT-Bedürfnisse hineinzuversetzen. Beherrscht das Projektmanagement, die technische Fehlerbehebung und das Verfassen technischer Dokumentation. Derzeit arbeitet er als IT-Analyst für eine staatliche Einrichtung und ist für die Analyse und Gestaltung von Customer Journeys und die Implementierung von Unternehmens- und Lösungsarchitekturen verantwortlich. Zuvor war er als Social Media Producer, IT-Support, technischer Berater und Kundensoftware-Support tätig. Er ist zertifiziert für die Arbeit mit Geschäftsprozessen, UML, Python-Programmierung und ABBYY FlexiCapture.

IT & Business Analyst: Feb 2022 - present

• analyzes and designs customer journeys for citizens' life events related to "Unemployment" and "Buying real estate."
• gathering data from various internal and public resources, conducting AS-IS analysis of complex business processes, IT systems, data layers, and legislation
• designs business TO-BE processes, customer journeys, and defines top-level values, breaking them down into business, IT, data, and legislation requirements
• participates in creating enterprise and solution architecture, test scenarios, and prototypes, leading meetings and negotiations with various stakeholders

IT Analyst: May 2020 - Jan 2022

• responsible for facilitating communication between managers, key users, and vendors
• gathered information on depth collection process workflows and contributed to finding a new call center solution and implementing it within the existing depth collection solution
• took part in developing a new mobile app, generated documentation for the development team, analyzed BPMN process workflows, and suggested improvements through process or system changes
• managed project changes, deadlines, and releases

IT & Product Support: Sep 2014 - Nov 2015

• administered local servers, managed local hardware and software issues, and provided IT support for local employees
• responsible for laser engraving, including designing new products and creating technical designs, completing the final product using a laser engraving machine

Technical Consultant: Mar 2016 - Oct 2017

• provided technical pre-sales and post-sales consultations, conducted 3rd level incident troubleshooting and software testing
• cooperated with sales and development teams, delivered implementations, upgrades, and configurations for products, and built and maintained relationships as the primary technical contact for partners
• managed virtual testing environments and participated in project management

Infrastructure Management Services Support Specialist : Nov 2017 - Nov 2018

• provided customer software support, offering 1st to 3rd level incident troubleshooting, problem analysis, and software testing for company process mining software products
• handled installations and configurations, cooperated with sales and development teams, and participated in the development of the support department

Customer Software Support: May 2019 - Apr 2020

• conducted technical pre-sales and post-sales consultations, performed 1st to 3rd level incident troubleshooting and software testing of company process mining software products
• handled installations and configurations, cooperated with sales and development teams, and participated in the development of the support departmen