Delivery Manager & IT Manager & Project Manager

Erfahrener Projektmanager mit fundierten Kenntnissen in der IT- und Dienstleistungsbranche. Fachkenntnisse in den Bereichen Dienstleistungserbringung, Unternehmensarchitektur, ITIL, IT-Service-Management und IT-Strategie. Nachgewiesene Fähigkeit, Projektteams zu leiten, Projekte fristgerecht und im Rahmen des Budgets durchzuführen und Beziehungen zu Interessengruppen und Kunden aufzubauen. Erfahrung im Management mehrerer Projekte gleichzeitig und in der Priorisierung von Aufgaben. Ausgeprägte analytische und problemlösende Fähigkeiten. Zertifizierungen in PRINCE2® und ITIL v3 Foundation PRINCE2® Practitioner.

Senior Project Manager: February 2017 - Present (6 years)

Head of Project Management: October 2018 - January 2023 (4 years 4 months)

• Leading and overseeing the project delivery team, with a track record of delivering projects on time, within budget and highest quality
• Building and maintaining relationships with key stakeholders and clients, and effectively communicating project progress and issues.
• Managing resource allocation and utilization and ensuring that resources are used effectively and efficiently.
• Continuously monitoring and reporting on project progress, and identifying and implementing process improvements as needed
• Strong leadership skills and ability to motivate and lead a team to achieve project goals
• Strong communication and collaboration skills and ability to work with cross- functional teams
• Experience in managing multiple projects simultaneously and ability to prioritise tasks and meet deadlines
• Negotiating contracts and agreements in support of the Salesteam
• Building and maintaining long-term relationships with clients and identifying opportunities for growth and expansion
• Strong analytical and problem-solving skills and ability to think strategically

Senior Project Manager: January 2013 - January 2017 (4 years 1 month)

Service Delivery Manager and Project Manager: January 2009 - January 2013 (4 years 1 month)

• Managing several projects during the whole project life cycle, including planning, implementation, budget and scope.
• Building up project teams, using internal and external resources.
• Updating the project team and management on project progress regularly and keeping all relevant documentation up to date.
• As SDM duty and responsible for:
• Management of the IT Service Delivery Team dedicated for customer Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable
• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
• Build and maintain client relationships
• Produce management and account performance reports to an agreed schedule or upon request
• Attend client service review meetings covering performance, service improvements, quality and processes

Unix System Administrator: October 2004 - January 2009 (4 years 4 months)

• Preform installation, configuration, administration, and migration, maintenance, tuning and troubleshooting the server infrastructure.
• Deliver technical services to the required service levels.
• Perform installations, upgrades, patch management and changes as required.
• Provide proactive support, through effective capacity planning and change management.
• Handle technical escalations from customers, other teams. Document process and procedures related to systems administration

Team leader - unix trade team: May 2004 - November 2004 (7 months)

• Responsible for trade customer production system environment support
• Managing assigned team, ensuring they have the correct level of training and support
• Escalating open/overdue issues to the appropriate support team and management without delay. In accordance with the defined escalation proces