Delivery Manager & Project Manager

Erfahrene Fachkraft mit einem soliden Hintergrund in den Bereichen Service Delivery Management, Compliance Leadership und Operations Management in der Telekommunikationsbranche. Nachgewiesene Erfolge bei der Optimierung der Vertragserfüllung, der kontinuierlichen Verbesserung von Dienstleistungen und der Gewährleistung der Einhaltung internationaler Standards. Geschickt im Management von Kundenbeziehungen, in der Leitung von Teams und in der Implementierung innovativer Lösungen. Geschickt im Umgang mit Eskalationen, Beaufsichtigung des Risikomanagements und Beitrag zur Geschäftskontinuität. Starke Führungsqualitäten, strategische Planung und Problemlösungsfähigkeiten, die in verschiedenen Funktionen in der Branche unter Beweis gestellt wurden.

Senior Service Delivery Manager Security

March 2023 - Present (11 months)

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• Managing contract fulfillment for clients and the company
• Approving delivery models for feasibility, time, quality, and budget
• Procuring services at optimal price and quality
• Coordinating service delivery activities and supervising organizational units
• Handling customer complaints and escalations
• Managing continuous improvement of services
• Developing and driving innovation within the customer base
• Ownership of the annual customer satisfaction program

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Resonate Compliance Lead

May 2022 - July 2023 (1 year 3 months)

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• Board reporting and liaison with control function & departmental heads
• Managing policies and procedures, audit steering, risk management
• Business continuity management and escalation & service improvement
• Customer & 3rd party compliance point of contact
• Compliance program owner and assessment of control systems efficiency

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Senior Operations Manager

May 2020 - April 2022 (2 years)

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• Leadership member overseeing line management and workloads distribution
• Managing customer & partners relations, SLAs, processes & handbooks validation
• Continual service & operations quality improvement
• Staffing, development & training plan, utilization review & assignments forecast

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Senior Service Delivery Manager

April 2018 - May 2020 (2 years 2 months)

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• Similar responsibilities as in Deutsche Telekom IT Solutions Slovakia

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Service Delivery Manager

April 2015 - March 2018 (3 years)

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• Managing contract fulfillment, approving delivery models, procuring services
• Coordinating service delivery activities, handling complaints, and escalations
• Managing continuous improvement of delivered services
• Leading Problem Manager and Incident Manager roles

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Deputy Team Leader December

2012 - March 2015 (2 years 4 months)

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• Assisting Team Leader in various responsibilities, including team management and project takeover