IT Manager & IT Security Consultant & Product Manager & Team Leader

Erfahrener IT-Experte mit 25 Jahren Erfahrung in den Bereichen IT-Nachfrage, Portfolio-Projektmanagement und Teamleitung. Kompetent in Cloud-Kenntnissen, PowerBI, Office365, Sharepoint und agiler Prozessumsetzung. Er hat Projekte mit den Schwerpunkten Arbeitsplatz, Dokumentenmanagement, Cloud-Migration, BI, Reporting und Insourcing/Outsourcing-Services durchgeführt. Starker Hintergrund in internationalen Integrationsprojekten, Prozessdefinition und -verbesserung sowie Incident Management.

10/2019 - IT Manager (Processes and SW) Responsibilities: Program agile processes ownership, change/demand controls, processes coordination, SLO, SLA. Workplace systems – collaboration&documentation platforms, ticketing platforms, power platform. Reporting & Analytics & Data management. Lead for CRM – DevOps for Opportunity sales process areas, provisioning, reporting&analytics.

1/2017-10/2019 IT Manager - Solution Center Lead for Cloud&Agile Responsibilities: Product&service&project&team E2E management, domain project portfolio management in monitoring, project, customer portal & process management area, domain research & architecture. Direct management of 3 teams with ~2mil. € income. Lean&agile&continuous improvements processes implementation lead & chairman. SW Product development processes definition & implementation, Waterfall to Agile(SAFe)&ITSM transformation& continuous improvements implementation, Process automation.

2014-2016 Head of IT Responsibilities: IT transformation from startup to standard service oriented agile IT (preparation for the company sale). Responsible for IT operation & ALCM. 4 main products development & support ERP, CRM, customer, payment & support portals. Subcontractors management. BI, reporting, Daily cooperation on marketing, pre-sales and sales activities.

2007-2014 Project/Program Manager Responsibilities: Project/program management in the group programs with E2E responsibility (Idea2Delivery), Architect on infrastructural projects. Cloud strategy & implementation, DMS, RMS, Callcenter insourcing & upgrade, ServiceNow implementation, SIEM, customer behaviour monitoring. GLOW – workstation & application migration to the new OS & supporting system, migration to ServiceNow, new infrastructure. Datamart – BusinessObject reporting implementation, new infrastructure.