L2 Support Specialist

Der Kandidat ist ein Servicemanagement-Spezialist mit Erfahrung in der Fehlerbehebung von Vorfällen und Problemen im Bereich GSM/GPRS/UMTS/LTE. Er hat auch als leitender NMC-Ingenieur gearbeitet, Problemlösungsteams koordiniert und bei Bedarf Vorfälle eskaliert. Mit einem Hintergrund in der Marketingforschung und gelegentlicher Arbeitserfahrung in verschiedenen Funktionen verfügt der Kandidat über starke Kommunikations- und Präsentationsfähigkeiten sowie die Bereitschaft, Neues zu lernen. Sie haben u. a. Kurse in IP, WiFi, Cisco, Office und ITIL absolviert.

07/2013 – present Service Management Specialist

Responsible for analyzing and resolving incidents and problems in the area of telecommunications services. Takes ownership of incidents and initiates actions to resolve them. Maintains contacts with internal customers, stakeholders, and external suppliers.

05/2008 – 06/2013 Senior NMC Engineer

Coordinated problem-solving teams and ensured progress. Acted as a problem owner and escalated incidents when necessary. Analyzed and troubleshooted incidents and problems, and monitored customers' equipment.

01/2001 – 04/2008 NMC Engineer

Analyzed and troubleshooted incidents and problems, escalated when needed. Monitored customers' equipment and registered all incidents and problems. Coordinated second-line support and external parties when necessary.

01/2000 – 12/2000 Driver

Served as a personal driver for the Ministry of Defence, Army of Czech Republic. Received reference from Brigadier C D Lunn, adviser to the chief of General Staff.

01/1999 – 12/1999 Marketing Research

Gained occasional working experience in marketing research. Received reference from Miroslava Brozova, research manager.