L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Project Manager

Erfahrener Troubleshooter und Kundensupportspezialist mit Erfahrung in der Telekommunikationsbranche. Qualifiziert in drahtlosen Technologien und Netzwerken. Absolvent des Gymnázium Javorova. Arbeitet derzeit als Produktmanagerin und arbeitet mit funktionsübergreifenden Teams zusammen, um technische Probleme zu lösen und die betriebliche Effizienz zu verbessern.

Product Manager

• Collaborated with teams to resolve technical problems, improving operational efficiency.
• Installed and configured software/hardware systems based on client requirements.
• Provided real-time technical support and diagnosed system bugs.
• Integrated new systems with existing infrastructure for seamless functionality.
• Acted as the main client contact during implementation, ensuring solution met expectations.
• Trained client staff on system usage and developed user manuals.
• Coordinated with project managers for timely project delivery.
• Participated in project planning and status meetings.

Senior Systems Engineer

• Conducted root cause analysis and general troubleshooting.
• Assessed and suggested modifications to improve system speed.
• Removed malware and other threats from systems.
• Configured hardware and software for employee workstations.
• Patched software to eliminate security problems.
• Streamlined repair processes and updated support procedures.
• Collaborated with vendors to resolve advanced problems.
• Created monthly reports and managed assets.

Senior Process Executive

• Communicated effectively with corporate clients from English-speaking countries.
• Managed technical issues through troubleshooting and investigation.
• Handled ticketing processes and documentation.
• Provided technical support for products.

Technical Support

• Implemented a ticketing system to manage customer inquiries efficiently.
• Escalated technical issues to engineering for resolution.
• Collaborated with teams to resolve customer issues related to products.

Cashier

• Operated cash register for a family restaurant.
• Organized merchandise to drive sales.

Warehouseman/Picker

• Handled billing and unloading of goods.
• Picked goods according to customer requirements.
• Prepared pallets for transportation and prevented damage.
• Tracked item movements accurately using scanners.
• Maintained organized and secure storage areas.