Delivery Manager & IT Coordinator & IT Manager & Information Security Analyst & Information Security Manager & Problem manager & Release Manager & Solutions Architect

Erfahrener IT-Profi mit 20 Jahren Erfahrung in der Anwendungsentwicklung und -unterstützung, spezialisiert auf CRM, mobile Anwendungen und Datenmigration. Kompetent in Teamführung, agilen Methoden und Verhandlungen mit externen Lieferanten. Umfassende Erfahrung in der Leitung komplexer Software-Implementierungsprojekte und in der Prozessverbesserung. Verfügt über ITIL-Zertifizierungen und einen Master-Abschluss in Mathematik mit Schwerpunkt Computergrafik und numerische Analyse. Beherrscht die englische und die slowakische Sprache.

Senior CRM Manager (05/2012 – 06/2023) Led agile team for mobile app development, managed internal and external team members, negotiated with external suppliers, and coordinated budget planning. Responsible for data migration and transformation from Siebel CRM to Java. Managed small to medium migrations and provided L3 support for CRM and e-commerce systems.

Application Operation Manager/Senior Application Operations Manager (09/2009 - 05/2012) Managed core CRM systems, led L2 application support, handled deployment processes, and oversaw change in the Event Management System. Led a team of 9, negotiated with suppliers, and was the Data Migration Leader for a technology switch project. Responsible for capacity management, budget control, and negotiation of internal and external SLAs.

CRM Specialist/Application Supervisor (04/2007 - 08/2009) Specialized in CRM systems and supervised applications.

Tester/Test Manager/System Analyst (01/2001 - 08/2002 - 04/2007) Worked as a tester, test manager, and system analyst.

Education Master’s Degree in Mathematics - Computer graphics and Numerical Analysis from Comenius University in Bratislava.

Languages Slovak (native), English (professional working proficiency), Russian (elementary).